Field Application Engineer

Shenzhen Skyworth Digital Technology Co. LTD., is the world’s leading provider for connected home products and solutions. Skyworth Digital is continually evolving its products and services offering to satisfy the ever-changing content consumption habits of a global customer base, by providing innovations in networking, digitalization, and solutions in connectivity. Today, Skyworth Digital is the world’s largest set-top box manufacturer and as well one of fastest-growing manufacturer of broadband CPE and IoT products and solutions.

Open Position: Product Manager/Field Engineer, India Region

Main Responsibilities

Pre-Sales Engineering:

• Develop and maintain relationships with key stakeholders at India operators.
• Conduct regular visits to telecom operators to gather technical requirements and ensure alignment with our STB products.
• Participate in pre-sales activities, such as product presentations, technical demonstrations, and responding to RFPs and RFQs.
• Run hands-on testing and Proof of Concept (PoC) trials for STB products
• Provide technical guidance and support to the sales team and act as a trusted advisor to potential customers.
• Relay feedback from operators to the R&D and product teams to guide product development.
• Analyze the competitive products in the regions and provide analysis report for internal study

Product Testing & Support:

• Develop and execute detailed test plans
• Conduct hands-on testing of devices in various environments to identify connectivity, performance, and compatibility issues.
• Respond to support emails from end-users, providing technical assistance and troubleshooting guidance.
• Collaborate with product management and engineering teams to communicate test results, prioritize issues, and drive resolutions.
• Stay up-to-date on industry trends and emerging technologies to ensure our products meet the latest standards.

Requirements:

• Technical Expertise:

  In-depth knowledge of STB（Both pure ATV OTT and DVB Linux STBs）

• Industry Experience:

  Established relationships with India pay-TV operators and experience in pre-sales or customer-facing technical roles.

• Testing Experience:

  Hands-on experience in configuring and testing STB and home networking devices and familiarity with testing tools (e.g., Adb, Wireshark, Iperf).

• Communication Skills:

  Excellent communication skills in both Hindi and English, with the ability to convey technical information effectively to technical and non-technical audiences.

• Location Preference:

  Candidates based in Delhi or Mumbai are strongly preferred.