F&B Captain

About us

Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination—it's a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality.

Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! For more details visit us at almafoods.in

Job Summary
This position contributes to the success of Alma Bakery & Cafe by managing day-to-day floor operations, ensuring smooth service flow, and delivering a premium customer experience to every guest. The F&B Captain coordinates between service staff and the kitchen, supervises the dining area, and ensures service excellence in line with company standards. This role directly supports the Outlet Manager and plays a key part in leading the service team to achieve operational excellence and guest satisfaction.

Key Responsibilities

• Supervise floor operations to ensure seamless guest service.
• Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery.
• Monitor table setups, cleanliness, and ambiance to maintain brand standards.
• Guide and assist service staff during busy hours to ensure smooth operations.
• Address guest queries, complaints, and feedback promptly and professionally.
• Assist in training new staff on service procedures and customer engagement.
• Ensure adherence to hygiene, safety, and quality standards in the service area.
• Support in managing duty rosters and shift allocations for the service team.
• Maintain an active presence on the floor to engage with guests and ensure satisfaction.
• Lead by example, motivating the team to maintain high service standards.

Qualification & Skills

• Any Graduate (preferred IHM student or hotel management graduate).
• Minimum 2–3 years of experience in Fine Dining or premium F&B service, with at least 1 year in a supervisory role.
• Strong interpersonal and communication skills for engaging with guests and team members.
• Proven ability to handle customer concerns with professionalism and poise.
• Sound knowledge of F&B service protocols, menu presentation, and guest handling.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Understanding of health, safety, and hygiene compliance requirements.

Competencies we're looking for

• Embodying Our Mission and Values: Aligning service standards and team conduct with the brand’s vision.
• Enabling Team Success: Guiding and motivating the service team to achieve excellence.
• Driving Results: Consistently delivering high-quality service and meeting operational goals.
• Leading with Integrity: Maintaining transparency, ethics, and trust in all interactions.

What you'll get here

• Simplified Career Growth Plan
• Comprehensive Leave Policy
• Automated Process and System

Location
This role is based at ALMA Bakery & Cafe 104, where the F&B Captain is accountable for ensuring exceptional service delivery, guest satisfaction, and smooth coordination between service and kitchen teams to align with our mission and objectives.

POC: Princy Tiwari

9315314831

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Noida H.O, Noida, Uttar Pradesh (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person