Experiential Client Servicing Manager

Job Description

Client Relationship Management: • Build and maintain strong relationships with clients, acting as the primary point of contact. • Understand clients' business objectives, target audience, and marketing goals. • Proactively identify and address client needs and concerns. • Identify opportunities for upselling and cross-selling within existing client accounts. • Contribute to new business development initiatives. • Develop and present proposals to potential clients. • Resolve client issues and complaints in a timely and effective manner. Project Management: • Oversee the entire project lifecycle, from initial briefing to final delivery. • Develop detailed project plans, deck, timelines, creative checklist, presentations and budgets. • Brainstorming on the concept and design of the event by keeping client’s requirements in head. • Assign tasks to team members and monitor progress. • Ensure timely delivery of high-quality deliverables. • Giving presentations to the clients. • Manage project budgets and track expenses. Team Management: • Lead and mentor a team of executives. • Foster a collaborative and positive team environment. • Provide guidance and support to team members. • Conduct performance reviews and provide feedback. Reporting and Analysis: • Prepare regular reports on project progress, client satisfaction, and event performance. • Use data-driven insights to optimize future events. Show more Show less