Posted:4 weeks ago|
Platform:
Work from Office
Full Time
1. Language Proficiency:
* Fluent in verbal and written English with a neutral accent, suitable for global communication.• Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.2. Channel Flexibility and Adaptability:* Fully trained and able to seamlessly operate across email, chat, and voice support.* Ability to switch between channels based on business needs while maintaining quality and tone consistency.3. Customer Handling Skills:* Demonstrated active listening, empathy, and customer-first approach.• Skilled in de-escalation, conflict resolution, and managing sensitive or complex customer scenarios.4. Communication & Documentation.* Exceptional communication skills tailored for email and chat, with proper grammar, tone, and formatting.5. Analytical Thinking & Problem solving* Ability to understand customer content and provide effective and timely solutions.* Skilled in navigating tools and resources to resolve queries independently.
Wipro
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