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Experience Designer

Mahindra Holidays & Resorts India Limited

0 years

0 Lacs

mumbai metropolitan region

Posted:4 days ago| Platform:

Apply

Skills Required

targeting design network drive data resolve audits report metrics communication

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

Job Purpose

Key Responsibilities

Use data and trends to drive experience innovation
Benchmark global hospitality offerings
Design scalable Standard, Local, and Signature Experiences
Collaborate with digital teams to embed tech into guest journeys

Team Leadership

Mentor Curators across clusters
Resolve escalations and ensure cross-cluster consistency
Oversee budgets and foster collaboration

Quality Assurance

Lead audits and set benchmarks for safety and service
Act on guest feedback and NPS insights
Report quality metrics to senior leadership

✅ What We’re Looking For

Proven experience in multi-property experience design
Strong business acumen and creative vision
High cultural sensitivity and operational discipline
Excellent communication and decision-making skills

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Mahindra Holidays & Resorts India Limited

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