Executive/Senior Executive - Client Delivery

We are seeking a talented individual to join our Operations team at Mercer. This role will be based inGurugram. This is a hybrid rule that has a requirement of working at least three days a week in theoffice.

Education Qualification: Graduates in Engineering/ Business Administration or related field

• Experience: 0-4 Years

We will count on you to:

Act as a primary point of contact for clients, addressing their inquiries and concerns promptlyand professionally.Assist in the implementation and onboarding of new clients, ensuring a seamless transitionand understanding of our products/services.Collaborate with cross-functional teams, including Sales, Product Development, andTechnology, to resolve client issues and optimize service dlivery.Monitor client accounts, track performance metrics, and provide regular reports tomanagement and clients.Conduct client training sessions and workshops to enhance their understaning and utilizationof our offerings.Maintain accurate records of client interactions and transactions using our CRM system.Continuously seek opportunities to improve processes and enhance the client experience.

What you need to have:

Proven experience in a client-facing role, preferably in customer support or client servicesDemonstrated ability to thrive in a fast-paced environment while maintaining a calmdemeanor under pressure or when unexpected issues arise.Strong interest in learning and crafting technology products and solutions.Strong technical skills and capabilities to understand business applications, analytics, andplatform technologies.Willing to work in rotational shifts and should be flexible with timings as per business requirements.Detail-oriented with a focus on delivering high-quality work.Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).Ability to work independently and as part of a team in a fast-paced environment.

What makes you stand out:

Excellent verbal and written communication skills, comfortable interfacing with businessusersGood troubleshooting and technical skillsAble to work independentlyDemonstrated experience in managing service delivery projects for clients.

Why join our team:

We help you be your best through professional development opportunities, interesting workand supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues tocreate new solutions and have an impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits andrewards to enhance your well-being.