Executive - Telemarketing

The Executive CRM plays a crucial role in developing and managing relationships with channel partners to drive sales growth and enhance customer satisfaction. This position requires strong communication skills, a deep understanding of sales processes, and the ability to collaborate effectively with internal teams and external partners. In this role, you will be responsible for professionally handling incoming calls from potential and existing customers, providing product information, pricing details, and promotions. You will also make outbound calls to follow up on inquiries, provide updates, and nurture leads generated through channel partners. Active listening to customer needs, promptly responding to inquiries via phone, email, or other channels, and accurately documenting interactions in the CRM system are key tasks. Moreover, as an Executive CRM, you will be expected to explain product features, benefits, and pricing clearly, provide information about channel partners, and identify potential leads during customer interactions. Reporting customer feedback and trends to enhance processes, preparing quotations, attending to walk-in customer inquiries, and maintaining up-to-date records in the CRM system are essential responsibilities. Additionally, you will assist with outbound calling campaigns, gather customer feedback on marketing materials, collaborate closely with the Channel Sales team, and provide administrative support as required. Proficiency in communication, organizational, problem-solving, interpersonal, analytical, negotiation, time management, and adaptability skills is essential, along with expert knowledge in product, industry, channel sales, company policies, and technical aspects. The ideal candidate for this role should be results-oriented, possess problem-solving abilities, demonstrate effective time management, strategic thinking, adaptability, accountability, resilience, and a commitment to continuous learning. Proficiency levels ranging from elementary to expert are required in various skills and knowledge areas to excel in this position. Overall, the Executive CRM position demands a proactive, customer-centric approach, strong coordination with internal and external stakeholders, and a commitment to achieving targets while upholding professional standards.,