JOB DESCRIPTION Position Title Service Technician Reports To Senior Manager - Service Department Service Qualification ITI/ Diploma in Electronics Work Experience 1 - 2 Years Perform routine maintenance, inspections, and repairs on company products or equipment to ensure optimal performance and minimize downtime. Diagnose and identify technical issues or malfunctions in equipment through analysis, testing, and observation. Repair or replace faulty components, parts, or systems to restore equipment functionality and ensure customer satisfaction. Provide technical assistance and guidance to customers or end-users through Primary Duties phone, email, or on-site visits to resolve issues and answer inquiries. Maintain accurate records of service activities, including service reports, work orders, and equipment maintenance history. Interact with customers professionally and courteously, addressing their concerns, and ensuring their satisfaction with the service provided. Conduct scheduled preventive maintenance tasks to proactively identify and address potential issues before they escalate. Stay updated on product knowledge, technical advancements, and industry trends through training programs and self-study to enhance technical expertise. Adhere to safety protocols and guidelines while performing service activities to Secondary Duties ensure a safe working environment for oneself and others. Collaborate with cross-functional teams, including sales, engineering, and customer support, to provide comprehensive and integrated solutions to customers. Proven experience as a Field Service Technician Communication and interpersonal skills Skills Required Valid driver's license and clean driving record Technical certification or degree in a related field is an advantage Email ID jobs@hykonindia.com Contact 85930 75050

COMPETENCY-BASED JOB DESCRIPTION Position Title Executive CRM Employee Name Reports to Head CRM Created on Current Designation Department Channel Sales Minimum Qualification Diploma/ITI/Degree Revised on Minimun Work Experience 1 - 2 Years Developing and managing relationships with channel partners, leveraging our Customer Relationship Management (CRM) system to drive sales growth, Functions/ Tasks: and enhance customer satisfaction. This role requires strong communication skills, a thorough understanding of sales processes, and the ability to work collaboratively with internal teams and external partners. Primary Professionally answer incoming calls from potential and existing customers regarding channel sales, product information, pricing, and promotions. Make outbound calls to follow up on inquiries, provide updates, and nurture leads generated through channel partners. Actively listen to customer needs and provide accurate and relevant information. Respond promptly and efficiently to customer inquiries received via phone, email, or other channels. Accurately document all customer interactions, inquiries, and resolutions in the CRM system. Escalate complex issues or inquiries to the appropriate team members or departments. Clearly and concisely explain product features, benefits, and pricing to customers. Provide information about our channel partners, their locations, and how customers can connect with them. Develop a strong understanding of our products, services, and channel partner program. Identify potential leads and opportunities during customer interactions and forward them to the relevant Channel Sales team members. Provide basic support to channel partners by answering their queries and directing them to appropriate resources. Follow-up delivery, payment, installation, and site visit of the engineers or technicians Identify and report on customer feedback and trends to help improve processes and services. Prepare quotation Attend the enquireis of walkin customers Maintain accurate and up-to-date customer records and interaction logs in the CRM system. Prepare monthly report Ensure a high level of customer satisfaction through professional communication, problem-solving, and follow-up. Secondary Assist with outbound calling campaigns related to marketing promotions or channel partner events. Gather customer feedback on marketing materials and campaigns. Work closely with the Channel Sales team to ensure smooth communication and information flow. Provide administrative support to the sales team as needed. Skills Required Proficiency Level Required Evaluation Method Communication Advanced Observation&feedback Organisational Advanced Observation&feedback Problem-solving Advanced Observation&feedback Interpersonal skills Advanced Observation&feedback Analytical Skills Advanced Observation&feedback Negotiation Skills Advanced Observation&feedback Organizational Skills Intermediate Observation&feedback Time management Advanced Observation&feedback Adaptability Advanced Observation&feedback Knowledge Required Proficiency Level Required Evaluation Method Product Knowledge Expert Observation&feedback Industry Knowledge Expert Observation&feedback Channel Sales Expert Observation&feedback Company Policies Expert Observation&feedback Technical Knowledge Expert Observation&feedback Personal Attributes Required Definition Results-Oriented Driven to achieve targets and exceed expectations Problem-Solving Ability to identify and resolve sales-related issues Time Management Effective organization and prioritization skills Strategic Thinking Forward-thinking and proactive Adaptability Flexibility to adjust to changing market conditions Accountability Taking ownership of results and holding oneself and others accountable. Resilience Ability to handle pressure and setbacks Continuous Learning Staying updated on industry trends, sales techniques, and leadership skills Description of Proficiencies Proficiency Scale: 1 to 8 Proficiency Level Description 1 Very Limited Has only theoretical understanding 2 Limited Can perform under full guidance 3 Elementary Can perform under some guidance 4 Average Can perform independently 5 Intermediate Can perform independently & Troubleshoot 6 Advanced Can perform independently, trouble shoot & train 7 Expert Can perform independently, trouble shoot, train and lead Can be an subject level expert, and influence 8 Legend procedures/norms Additional Skills/Talent: Signature of the Employee: Signature of HOD:

Job Summary We are seeking a skilled and dependable Battery and Inverter Service Technician to install, maintain, troubleshoot, and repair battery backup systems and inverters. The ideal candidate will have hands-on experience with various types of batteries (lead-acid, lithium-ion) and inverters (off-grid, on-grid, hybrid) used in residential, commercial, or industrial settings. Key Responsibilities: Install and commission inverters, batteries, and associated electrical equipment. Conduct routine maintenance and performance checks. Diagnose faults and perform repairs on-site or at the service center. Test and ensure functionality of inverters, batteries, and wiring systems. Provide technical support to customers regarding system operations and troubleshooting. Document service reports, maintenance logs, and repair records. Ensure compliance with all safety protocols and electrical standards. Coordinate with the sales and support teams for smooth customer service delivery. Educate clients on optimal usage, battery care, and safety precautions. Stay updated with new technologies and product improvements. Required Qualifications: ITI / Diploma in Electrical, Electronics, or a related field. Minimum 1–3 years of experience in inverter and battery service or a related role. Familiarity with brands such as Luminous, Exide, Sukam, Microtek, etc. is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Summary We are seeking a skilled and dependable Battery and Inverter Service Technician to install, maintain, troubleshoot, and repair battery backup systems and inverters. The ideal candidate will have hands-on experience with various types of batteries (lead-acid, lithium-ion) and inverters (off-grid, on-grid, hybrid) used in residential, commercial, or industrial settings. Key Responsibilities: Install and commission inverters, batteries, and associated electrical equipment. Conduct routine maintenance and performance checks. Diagnose faults and perform repairs on-site or at the service center. Test and ensure functionality of inverters, batteries, and wiring systems. Provide technical support to customers regarding system operations and troubleshooting. Document service reports, maintenance logs, and repair records. Ensure compliance with all safety protocols and electrical standards. Coordinate with the sales and support teams for smooth customer service delivery. Educate clients on optimal usage, battery care, and safety precautions. Stay updated with new technologies and product improvements. Required Qualifications: ITI / Diploma in Electrical, Electronics, or a related field. Minimum 1–3 years of experience in inverter and battery service or a related role. Familiarity with brands such as Luminous, Exide, Sukam, Microtek, etc. is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Description Primary duties Independently diagnose and repair faults of the products Diagnose and troubleshoot mechanical, electrical, and electronic issues,identifying root causes and implementing appropriate solutions. Conduct inspections and tests on equipment to ensure compliance with safety standards and operational efficiency. Maintain accurate records of maintenance activities, repairs performed, and inventory of parts and supplies Provide technical support and training to other team members, ensuring compliance with safety protocols and best practices. Secondary Duties Stay updated on product knowledge, technical advancements, and industry trends through training programs and self-study to enhance technical expertise. Collaborate with cross-functional teams, including sales, engineering, and customer support, to provide comprehensive and integrated solutions to customers. Qualification ITI/ Diploma / B -Tech in Electronics Experience 2- 3 Years in the field of Ups / Inverter Service Location Trivandrum, Chennai and Bangalore Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person