Service Technician

JOB DESCRIPTION Position Title Service Technician Reports To Senior Manager - Service Department Service Qualification ITI/ Diploma in Electronics Work Experience 1 - 2 Years Perform routine maintenance, inspections, and repairs on company products or equipment to ensure optimal performance and minimize downtime. Diagnose and identify technical issues or malfunctions in equipment through analysis, testing, and observation. Repair or replace faulty components, parts, or systems to restore equipment functionality and ensure customer satisfaction. Provide technical assistance and guidance to customers or end-users through Primary Duties phone, email, or on-site visits to resolve issues and answer inquiries. Maintain accurate records of service activities, including service reports, work orders, and equipment maintenance history. Interact with customers professionally and courteously, addressing their concerns, and ensuring their satisfaction with the service provided. Conduct scheduled preventive maintenance tasks to proactively identify and address potential issues before they escalate. Stay updated on product knowledge, technical advancements, and industry trends through training programs and self-study to enhance technical expertise. Adhere to safety protocols and guidelines while performing service activities to Secondary Duties ensure a safe working environment for oneself and others. Collaborate with cross-functional teams, including sales, engineering, and customer support, to provide comprehensive and integrated solutions to customers. Proven experience as a Field Service Technician Communication and interpersonal skills Skills Required Valid driver's license and clean driving record Technical certification or degree in a related field is an advantage Email ID jobs@hykonindia.com Contact 85930 75050