Executive / Senior Executive

We are looking for a motivated Executive / Senior Executive to manage inbound and outbound calls effectively, with a focus on maximizing call conversions. The role is ideal for someone with healthcare experience or a keen interest in the healthcare sector, who can contribute to delivering excellent customer service and business growth.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Engage with customers to provide information, resolve queries, and promote services.
• Focus on converting calls into successful business opportunities.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the team to achieve daily and monthly targets.
• Follow up on leads and nurture customer relationships to increase retention.
• Ensure compliance with company policies and healthcare industry standards.
• Provide feedback and suggestions to improve call handling and conversion processes.
• Assist in reporting call metrics and performance data to supervisors.

Required Skills & Qualifications:

• 1 to 5 years of experience managing inbound and outbound calls.
• Strong communication and interpersonal skills.
• Ability to handle multiple calls and prioritize tasks effectively.
• Basic understanding of call conversion techniques.
• Experience or interest in healthcare is preferred but not mandatory.
• Proficient in using CRM tools and call center software is a plus.
• Any UG or PG degree.

What We Offer:

• Competitive salary ranging from 20,000 to 35,000 per month.
• Opportunity to work in a reputed healthcare-focused organization.
• Friendly and supportive work environment.
• Career development and growth opportunities.