Executive - Sales Quality

Job Description

Executive - Sales Quality PPC/E-SQ/1309588 Sales Head Office Posted On 16 Apr 2025 End Date 31 May 2025 Required Experience 1 - 3 years ShareApply Basic Section No. Of Openings 1 Designation Grade Executive M10 Freshers/Experience Experience Employee Bonus One Month Organisational GPCOMP Pon Pure Chemicals Group Company Name Pon Pure Chemical India Private Limited Department Sales Country India State Tamil Nadu Region Chennai Branch Head Office Skills Skill Minimum Qualification No data available CERTIFICATION No data available Working Language No data available About The Role Key Responsibilities 1) Monitor Sales Executive Visits & Interactions ? Daily basis Evaluate and assess live tracking of sales executives visit by punchin/out live records and yesterday records to maintain reports to ensure adherence to company standards, compliance guidelines, and meets the targets. (TimeLive recording monitoring Morning 1 hr, Afternoon30 mins and 1 hr evening, Total=2.5 hrs Pan India) ? Conduct regular reviews of sales visit and key in as per customer visit report (CVR) to ensure quality, accuracy, and consistency. (Time120 mins) ? Provide feedback to management on their performance and provide inputs to improve skills and effectiveness. 2) Quality Audits & Reporting ? Conduct routine quality audits of punchin/out report and CRM records. ? Track and monitor daily and weekly based report on key performance indicators (KPIs) for sales team performance such as conversion rates, visiting all the customers in given period of time (CCV) customer visit report against the visit target (PJP VS CVR), and adherence to sales protocols. ? To call the SEs to get the inputs if SE not meeting the target visits, punch-in after 10.30 am and punch-out before 5 pm (Time1 hr) ? Prepare and present regular reports on quality trends, highlighting areas for improvement and suggesting actionable recommendations. 3) Process Improvement ? Collaborate with the Sales team to develop and implement corrective actions and process improvements. ? Work with Sales leadership to standardise and optimise best practices in the sales process. ? Documenting all quality processes, findings, and improvement initiatives are well-documented and accessible to relevant stakeholders.