Posted:4 days ago|
Platform:
On-site
Full Time
Daily basis Evaluate and assess live tracking of sales executives visit by punchin/out live records and yesterday records to maintain reports to ensure adherence to company standards, compliance guidelines, and meets the targets.(Time: Live recording monitoring Morning 1 hr, Afternoon 30 mins and 1 hr evening, Total=2.5 hrs Pan India)
Conduct regular reviews of sales visit and key in as per customer visit report (CVR) to ensure quality, accuracy, and consistency.(Time: 120 mins)
Provide feedback to management on their performance and provide inputs to improve skills and effectiveness.
Conduct routine quality audits of punchin/out report and CRM records.
Track and monitor daily and weekly based report on key performance indicators (KPIs) for sales team performance such as conversion rates, visiting all the customers in given period of time (CCV) customer visit report against the visit target (PJP VS CVR), and adherence to sales protocols.
To call the SEs to get the inputs if SE not meeting the target visits, punch-in after 10.30 am and punch-out before 5 pm(Time: 1 hr)
Prepare and present regular reports on quality trends, highlighting areas for improvement and suggesting actionable recommendations.
Collaborate with the Sales team to develop and implement corrective actions and process improvements.
Work with Sales leadership to standardise and optimise best practices in the sales process.
Documenting all quality processes, findings, and improvement initiatives are we'll-documented and accessible to relevant stakeholders.
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