Job
Description
Develop and implement a comprehensive quality assurance strategy aligned with the business objectives and industry best practices. Define quality goals, metrics, and guidelines for EPC Solutions. * Lead process improvement initiatives by analyzing existing processes, identifying inefficiencies, and implementing solutions to optimize quality, efficiency, and effectiveness. Collaborate with cross-functional teams to streamline processes, eliminate waste, and enhance overall performance. * Establish and maintain a robust QMS that encompasses quality planning, control, assurance, and improvement. Develop and enforce quality policies, procedures, and standards across the business that supports in meeting business objectives. * Ensure compliance with relevant industry standards, regulations, and certifications such as ISO. Monitor changes in regulations and update quality processes and practices accordingly. * Identify potential risks and vulnerabilities related to business. Implement risk mitigation strategies, conduct risk assessments, and promote a proactive risk management culture within the organization. Plan and conduct regular internal quality audits to evaluate compliance with quality standards, identify areas for improvement, and drive corrective actions. Collaborate with external auditors, if required, to achieve certification and maintain compliance. * Define and track key quality metrics to assess the effectiveness of quality assurance activities. Generate regular reports, dashboards, and presentations to communicate quality performance and trends to senior management and relevant stakeholders. * Foster a culture of continuous improvement by driving initiatives such as Lean,or Kaizen. Encourage the identification of improvement opportunities, facilitate root cause analysis, and facilitate the implementation of corrective and preventive actions. * Collaborate with cross-functional teams, including Software/solution development, project management, supplier teams, and other stakeholders to align quality objectives, ensure effective communication, and drive quality-driven decision-making. * Establish quality requirements for vendors and suppliers, conduct audits, and monitor their performance to ensure adherence to quality standards. Collaborate with procurement and vendor management teams to evaluate and select reliable and high-quality partners. * Monitor customer feedback, conduct customer satisfaction surveys, and analyze customer complaints or concerns related to quality. Drive initiatives to improve customer satisfaction through enhanced quality processes and service delivery. Stay abreast of industry trends, emerging technologies, and best practices related to quality assurance and process excellence. Benchmark against industry leaders and implement relevant practices to enhance quality and competitiveness. Provide training and guidance to team members and stakeholders on quality management principles, tools, and techniques. Promote a culture of quality excellence by fostering awareness and understanding of quality standards and practices.
