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Executive Housekeeper

Executive Housekeeper

Marriott

2 - 7 years

11 - 13 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

housekeeping hospitality payroll staffing finance guest service performance appraisal customer service operations room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner

Works effectively with the Engineering department on guestroom maintenance needs

Supervises the property general cleaning schedule

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventories stock to ensure adequate supplies

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Assists in the ordering of guestroom supplies, cleaning supplies and uniforms

Supports and supervises an effective inspection program for all guestrooms and public space

Communicates areas that need attention to staff and follows up to ensure understanding

Ensures all employees have proper supplies, equipment and uniforms

Managing Departmental Costs

Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints

Strives to improve service performance

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Conducting Human Resources Activities

Participates as needed in the investigation of employee accidents

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met

Ensures employees understand expectations and parameters

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Observes service behaviors of employees and provides feedback to individuals

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participates in the employee performance appraisal process, providing feedback as needed

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Participates in employee progressive discipline procedures

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

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Executive Housekeeper