Executive Front Office - Operations

DUTIES AND RESPONSIBILITIES:

• Welcome guests and greet them cheerfully, offer them seats
• Knowledge of basic medical terminologies, test and procedures
• Having thorough knowledge on all the services available in the hospital
• Ability to handle multiple tasks and be accountable for responsibilities
• To check OP file is complete with proper registration and zero error in filling the self declaration form
• Ensures no patient goes unattended. It is the FOs responsibility to treat each patient as the guests of the hospital
• Ensures that no patient is made to wait for a long time and in case of emergency if it is delayed patients should be informed of the same.
• Answering the telephone calls in a professional and courteous manner within minimum rings.
• Provide information to the customers, as per their requests and resolve their queries and issues in coordination with other departments
• Perform data entry operations of updating the Chairman’s appointment and inform the patient to confirm their consultation
• Transfer the received calls to the concerned departments in case of specific enquiries
• Respond in a calm and professional manner to emergency situations
• Maintain Front Office Register and answer queries of patients about meeting times of surgeons and expert consultants.
• Answer all queries of the patients/ attenders clearly.
• Train the new employees about guest relations.
• Explaining patients about the prescription, nutritional needs and follow ups.
• To respect and maintain privacy and dignity of clients, assure client confidentiality at all times.
• Should always be in position as insisted by the Chairman
• Should be courteous, polite and helpful to the public and clients at all time and thus manage the crowd in the hospital.
• Liaising with patients, general practitioners, health care professionals, and patient’s family members in a compassionate and kind manner.
• Receiving and conveying messages in writing, electronically and verbally.
• Contributing equitably in the maintenance of cleanliness of the medical practice.

DOCUMENTATION:-

Strictly follows the hospital rules, regulations and policies

• Strictly avoid wastage of your stationery items in the unit.
• All files and registers are to be maintained on daily basis
• Ensures proper maintenance of Department Reporting Register

ATTENDANCE AND GROOMING:-

• Punctuality should be maintained
• Leaves should be informed in advance
• Uniforms should be clean and tidy
• Follows proper grooming standards as framed by the Management
• Wears ID card while on duty

COMMUNICATION:-

· Proper handing over should be given to the next shift colleague

· Clear and comprehensive in transferring and sharing the information (written & oral) about appointments to Doctors and Colleagues

· Maintains good interpersonal relationship with patients, their relatives and colleagues

SAFETY PRECAUTIONS:-

• Creates safe environment in the department
• Strictly follow safety procedures of the hospital
• Inform any breakage or damage caused to the properties of the hospital

TRAINING AND EDUCATION:-

Keeping up to date knowledge with new medical terminologies

• Participate in various training programmes (both internal and external) to enhance knowledge
• Implement the training received at work
• Assist or train the colleagues and juniors in the department
• Gives orientation to patient and relatives about services, facilities, policy rules and regulations of the hospital and Patients Rights and Responsibilities.

OTHERS:-

• Ensures proper handing and taking over of duty from colleagues
• Report any losses and breakage in the unit without fail.
• You should present in the allocated work area. If you move from your work area you need to write in the movement register kept in your department
• Executing job rotation in lean period
• Other function as per the orders of the Department In-Charge and by the Management.

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person