Senior Executive - Emergency Operations

• Oversees the day-to-day operations of an emergency department, ensuring efficient patient care,
• Managing resources, and compliance with regulations.
• Listening to Patients concerns
• Resolving issues and complaints promptly
• Escalating complex or unresolved complaints to the relevant departments
• Following up with Patients to collect feedback and ensure they have no additional issues
• Documenting Patients feedback for future reference
• Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring
• Improving Patients service experience
• Assigning tasks and responsibilities to employees according to their skills, and work experience
• Providing clear instructions and guidance on completing assigned tasks
• Monitoring the performance and productivity of employees
• Conducting regular check-ins and team meetings to understand employees' concerns
• Providing regular feedback to help employees perform their duties efficiently
• Helping employees develop additional skills and knowledge through staff development programmes, workshops and training sessions

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person