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Executive - Customer Success (Off-roll)

Executive - Customer Success (Off-roll)

Crisil

1 - 3 years

4 - 8 Lacs

mumbai

Posted:17 hours ago| Platform:

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Skills Required

team management customer service client servicing business development customer focus sales support sales client relationship management marketing operations stakeholder management management key account management leadership skills leadership communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title- Executive - Customer Success/ Client Relations (off-roll)

Employment type- Third Party payroll

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location – Mumbai

Experience- 1 to 3 years

Job Description

Functional Responsibility / Domain Related

Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
Develop good rapport & connect with the key users of various departments at the client organizations.
Getting market feedback for new product development or enhancing existing products.
Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence

Self-motivated for achieving business objectives.
Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
Competition tracking and giving feeds on the same to business.

Client Management / Stakeholder Management

Key account management through regular meetings with contacts across the hierarchy and across departments

Please note:

This is not a sales role.
The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
There is no target of revenue generation.

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