Executive CRM

As an Executive CRM at DTDC Express Ltd in Chennai, your role will involve managing customer relationships, implementing sales strategies, and enhancing customer experience. You will be responsible for customer retention, utilizing CRM software and tools, and applying your analytical and communication skills. It is essential to demonstrate strong problem-solving abilities, excellent interpersonal skills, and the capability to build lasting relationships with customers. Key Responsibilities: - Manage customer relationships effectively - Develop and implement sales strategies to enhance customer retention - Utilize CRM software and tools to track customer interactions and sales activities - Apply analytical skills to assess customer data and preferences - Demonstrate excellent communication skills to engage with customers and internal teams - Solve customer issues promptly and efficiently - Collaborate with the sales team to drive revenue growth - Continuously work towards improving customer experience and satisfaction Qualifications Required: - Possess analytical skills and effective communication abilities - Demonstrate proficiency in customer retention and customer experience management - Showcase sales skills to drive business growth - Have experience in working with CRM software and tools - Exhibit strong problem-solving capabilities - Display exceptional interpersonal skills and relationship-building abilities - Hold a Bachelor's degree in Business Administration or a related field,