Executive - Client Relationship Management

As an Executive - Client Relationship and Implementation Management at our company based in Chennai, we are seeking a candidate with exceptional written and verbal communication skills. You will be responsible for autonomously handling client relationships and implementation processes effectively. Proficiency in Microsoft Office is a must, while prior experience or knowledge of the shipping industry will be beneficial. This role may require you to travel at short notice to client locations. Your key competencies should include strong interpersonal and leadership skills, emotional intelligence, problem-solving abilities, and strategic thinking capabilities. Effective communication, empathy, conflict resolution, analytical reasoning, decision-making, and negotiation skills are essential for this role. Your primary responsibilities will include generating revenue by cross-selling and upselling additional modules to Shipping Lines, NVOCCs, and Container Freight Stations. You will need to establish connections with new clients and recommend process improvements to align with client expectations. Managing client communication effectively, drafting business requirement documents, and liaising with the internal product team will be crucial aspects of your role. Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint is necessary. You will be responsible for maintaining data, creating reports, developing presentations, and organizing client communication efficiently. Your analytical skills will be put to the test in preparing reports post-implementation, conducting impact assessments, and maintaining project trackers. Client relationship management will be a key part of your role, involving regular meetings with clients, addressing escalations, staying updated on industry developments, and suggesting improvements based on feedback and trends. This is a full-time position with a day shift schedule. As part of the application process, kindly provide your current and expected CTC in LPA, along with the notice period required to join this role. Preferred experience includes a total of 1 year of work experience, with specific exposure to the shipping industry. This position requires in-person work at our location.,