Executive Business development Support

Role & responsibilities

B2B portal management

• Track enquiries on B2B portals registered by the company.
• First level correspondence and filtering right enquires to concerned department representatives.
• Periodic updation of product details and refreshing keywords on B2B portals in-line product promotion and SEO strategies.
• Analyzing and reporting leads and enquiry trends related to the portals managed.

Online Pharmacy Management

• Receive new customer orders verify customer details, product information, and payment information for accuracy and completeness.
• Inventory Management of dedicated stocks for online pharmacy
• Check product availability and coordinate with the warehouse team to ensure products are in stock before confirming orders.
• Coordination with appointed stockiest / distributors for effective supply and replenishing of stock.
• Coordinate with in-house, billing and delivery teams to ensure timely and accurate processing and shipment of orders.
• Monitor sales and maintain sales trackers.

Direct Promotion & Sales (Select Brands)

• Attend to enquiries, open orders of select inhouse brands promoted and sold directly to pharma-resellers & chemists.
• Verify customer details, order information, raise proforma invoices , collect payment information for accuracy and completeness of orders.
• Ensure timely invoicing, packing, shipping and tracking of such orders.
• Inventory Management of dedicated direct promotion stocks
• Monitor sales and maintain sales trackers.

Customer Support

• Handle customer inquiries, resolve discrepancies, and manage the process for returns and exchanges efficiently.

Data Management & Others

• Maintain accurate and up-to-date records of all enquiry trackers, sales trackers, invoices and other supporting documents within the company's system.
• Analyze and help in providing periodic performance reports related to digital promotion, lead generation activities.
• Co-ordination with internal and external agencies for timely renewal of subscriptions, agency contracts , agreements etc.
• Coordinate with BD Department head for quotes, documents, registration on new B2B and other promotional portals.
• Any other roles or tasks not limited to the above but related to business development or promotion of the company or its products and services

Preferred candidate profile

• Any Graduate with around 2-3 years experience in B2B sales or related marketing support activities.
• Good MS Office knowledge, Internet Browsing skills.
• Exposure to digital marketing, B2B promotional tools, Social media management shall be an added advantage
• Strong communication skills, and a customer-oriented attitude are essentials.
• Familiarity with B2B digital sales environments and online pharmacy workflows and / or inventory management systems shall be an added advantage.
• Preferably residing in central suburbs of Mumbai