Executive

Purpose/Objective

The Team Member - Central Travel Desk - Admin is responsible for coordination with service partners towards fulfillment of travel requests and assisting employees with travel-related, policy related & travel tool related enquiries. The Team Member ensures maintaining accurate travel records, and facilitates a seamless experience for all users. Additionally, they contribute to enhancing the overall efficiency and compliance of the travel process within the organization.

Key Responsibilities of Role

Requisition Management: - Ensures timely processing of travel requisitions for employees, promoters, and VIP guests, including domestic and international bookings. Ensures all approvals are in place before processing requests and handles last-minute changes when needed. Travel Support: - Ensures assistance for employees in visa processing, securing travel insurance, and arranging forex. Provides support during any travel-related emergencies for employees while in transit or at international locations. Vendor Management: - Ensures coordination with travel vendors to book tickets, accommodations, and related services. Monitors vendor performance and addresses issues to maintain service quality. Documentation & Record Keeping: - Ensures maintenance of an updated travel database with travel details, costs, and necessary documentation for audits. Ensures timely submission and verification of vendor bills. Internal Stakeholder Support: - Ensures collaboration with internal teams to resolve travel-related grievances and answer queries regarding travel arrangements. Governance & Compliance: - Ensures adherence to company travel policies and governance protocols. Ensures that travel services are within budget and meet the established SLAs. Technology and Process Improvement: - Ensures smooth functioning of travel portals and tools. Works on integrating automation and process improvements to streamline travel management. Travel Reporting: - Ensures generation of travel-related reports including travel expenses and patterns. Assists in monitoring travel budgets and suggests ways to optimize travel costs. Key Stakeholders - Internal: - All Internal Stakeholders Key Stakeholders - External: - Travel & Accommodation Partners - Railway Authorities - Travel Vendors

Technical Competencies

Data Analytics & Reporting-ADM-SVC,Employee Centricity-ADM-SVC,Partner Management-ADM-SVC,Strategy Planning & Governance-ADM-SVC,Technology & Digital Tools Proficiency-ADM-SVC,Travel & Accommodation Management-ADM-SVC

Qualifications and Experience

Educational Qualification: - Bachelor’s degree in Hospitality, Travel & Tourism, or related field. Travel Management certification is a plus. Work Experience (Range of years): - 3-5 years coordinating corporate travel, including domestic and international bookings and vendor management.