Events Manager

Updater Services (UDS)

3 - 4 years

3 - 4 Lacs

Valsad

Posted:2 weeks ago| Platform:

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Skills Required

Communication Skills Customer Service Professional Skills Hospitality Management Coordination Problem Solving Guest Service Reception Guest Handling Guest Relations Relocation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Guest Relations Executive

Role & responsibilities

Guest Interaction & Experience:
Welcome guests, assist with check-in/check-out, and ensure a seamless stay experience.
Customer Service:
Address guest inquiries, complaints, and special requests efficiently.
Facility Coordination:
Work closely with the housekeeping, food & beverage, and maintenance teams to meet guest needs.
Hospitality Standards:
Maintain high service standards and ensure compliance with company policies.
Issue Resolution:
Handle guest concerns proactively and escalate unresolved issues to management.
Event & Activity Coordination:
Assist in organizing guest activities and events.
MIS & Reporting:
Maintain records of guest feedback, complaints, and service improvements.
VIP & Special Guest Handling:
Ensure premium services for high-profile guests.

Preferred candidate profile

Education:

Additional Preferences:

Willingness to Relocate

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