Event Operations Associate

About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.

We’re known for our elegant architecture, warm hospitality, and seamless experiential flow — from the first enquiry to the last guest leaving happy.

As we grow, we are strengthening our operations team to ensure the venue is always guest-ready, events run smoothly, and clients experience reliable, high-touch hospitality.

Role Overview

We’re looking for a dependable, detail-oriented Event Operations Associate to manage operational excellence and on-ground execution at 20 Downtown.

This role is primarily operations-focused, but may also support client interactions, walkthroughs, and coordination when needed — making it a versatile hybrid profile with room to grow.

In addition to venue responsibilities, you may also work on event-based projects outside the banquet when required (such as curated experiences, partnered festivals or hospitality-led events), depending on the projects the team is handling at the time.

If you enjoy hands-on execution, maintaining high standards, and ensuring events run smoothly end-to-end, this role is a strong match.

Key Responsibilities

1. Venue Readiness & Daily Operations

• Ensure the venue is guest-ready (cleanliness, AC, lighting, furniture layout)
• Maintain daily checklists and operational SOPs
• Coordinate with housekeeping, security, and facility teams
• Identify maintenance issues and escalate promptly

2. Event Setup & On-Ground Execution

• Supervise decor setups, staging, catering access, and furniture placement
• Coordinate with caterers, planners, décor teams, production vendors & photographers
• Manage vendor entry, setup flow, and on-ground event timeline
• Support clients during events with operational assistance
• Oversee teardown and reset the venue for the next event

3. Vendor & Partner Coordination

• Act as a point of contact for all vendors during pre-event and event hours
• Maintain punctuality, quality standards, and clear communication
• Ensure vendors follow venue guidelines and safety norms

4. Inventory & Material Management

• Track linens, AV items, décor elements, and utility supplies
• Maintain organised storage and handle replenishment
• Prepare inventory usage logs and reports

5. Client Experience Support

• Assist with walkthroughs and on-ground client coordination when required
• Step in for basic communication or handovers on busy or overlapping days
• Work closely with the Guest Relations team to ensure seamless overall execution

6. External Event Support

• Depending on ongoing projects: Support event-based assignments outside the venue, such as curated hospitality events, festival collaborations, or partner-led experiences that are being worked on by the Founders

• Assist with pre-production, logistics, on-ground execution, and backend coordination

• Bring strong operational discipline and reliability to all project environments

7. Documentation & Reporting

• Maintain event logs, checklists, vendor timing sheets, and daily reports
• Share operational updates with management
• Help refine SOPs and processes as operations scale

Requirements

1–3 years of experience in events/operations/production

Hands-on, proactive and comfortable in on-ground environments

Strong coordination skills with vendors, workers, and clients

Calm under pressure with good problem-solving ability

Organised, reliable, and comfortable working weekends & event hours

Basic Excel/Sheets knowledge

Location

20 Downtown, Churchgate, Mumbai (with occasional local travel for external event projects)

To Apply

Email your CV to careers@20downtown.com