Client Relations Associate

About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.

We're known for our elegant architecture, warm hospitality, and seamless event experiences.

The team works closely together to make every event memorable from the first enquiry to the last guest leaving happy.

Role Overview

Client Relations Associate

The ideal candidate will have a background in hospitality or events, strong communication skills, and a passion for service excellence. You'll be working closely with the Venue Manager and Operations team to ensure every guest interaction reflects the 20 Downtown standard.

Key Responsibilities

• Handle all incoming enquiries via phone, email, and walk-ins.
• Conduct venue tours and explain pricing, packages, and amenities clearly.
• Follow up with leads and assist in closing bookings.
• Coordinate with the operations and housekeeping teams to ensure the venue is guest-ready for visits and events.
• Support clients during events assist with coordination, basic requests, and communication.
• Maintain enquiry logs, follow-up sheets, and client data on Zoho / Excel.
• Ensure the venue is clean, organized, and presentable at all times.
• Build and maintain relationships with clients, event planners, and vendors.

Requirements

• 13 years of experience in hospitality, banquet sales, or event management.
• Strong communication and interpersonal skills.
• Pleasant personality and confident presence during client interactions.
• Ability to work independently and manage multiple enquiries.
• Basic understanding of operations, housekeeping, and client servicing standards.
• Comfortable working weekends and event hours (with compensatory weekly off).
• Reliable, organised, and proactive attitude.

Salary

?25,000 ?30,000 per month (based on experience) + performance incentives

To Apply

Email your CV to [HIDDEN TEXT]