Review submitted user profiles to ensure that they comply with our code of conduct and terms of service Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently Maintain intimate knowledge of our service and exercise good judgment in interactions with users Preserve our customer base by proactively communicating with customers and promoting the value of our services Track user feedback and work with the customer support manager and community manager to update the online Help Center Work closely with the customer support manager to resolve user issues efficiently Ensure a consistent tone, style, and approach in responding to user enquiries and complaints Remain current with training, policy, and procedural updates Work with management team to devise processes, tools, or features to reduce tickets overall Assist management team in ensuring efficient progress of workflow and transforming business visions into reality
Perform market research and proactively identify new business development opportunities including potential customers, partners, and advertisers Prepare an outreach plan, connect with and build relationships with decision makers, and develop targeted proposals for new business Qualify leads from marketing campaigns as sales opportunities Contact potential customers through cold calls and emails, identify their needs and preferences, and suggest appropriate, customized products/services Cultivate strong relationships with customers, from first contact to closing the deal, and ensure proper after-sales service Work towards meeting sales goals and regularly report on progress to management Synthesize feedback from the field into product and platform enhancement suggestions for the engineering team Stay up-to-date with new products/services and new pricing/payment plans Assist management team in ensuring efficient progress of workflow and transforming business visions into reality
Content Writer and Social Media Marketer at FreeElective Network | Jobs at FreeElective Network FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com a premium, personalized matchmaking service for elite singles. We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients and help them find the right partner at a pace thats right for them. Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model and are growing briskly. We are looking to add to our team a smart, enthusiastic, and organized individual with a flair for writing and an aptitude for marketing and community building. The ideal Content Writer and Social Media Marketer candidate will help to create and promote compelling content on our blog and across social media, while maintaining the right tone and voice for our brands. The work would be at FreeElective Networks office in the heart of Chennai, a few miles from the IIT-Madras campus. The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who is interested in writing, editing, social media, and/or marketing. It is also an ideal springboard for a graduating college student interested in subsequently pursuing higher studies, after a year or more on the job. If you think your particular skills and experience would add to our team, we would love to hear from you. RESPONSIBILITIES: Manage our engaging blog, its editorial calendar, and network of bloggers and columnists. This includes the gathering, processing, creation, and updating of content, and the day-to-day management of our websites content. Develop and maintain an in-depth knowledge of the social networking, online dating, matchmaking, and wedding planning landscapes, identify trends, and report on opportunities and competitive threats Conduct research, identify customers needs, recommend new topics, and create interesting, enriching content on topics such as lifestyle, relationships, societal trends, cultural traditions, wedding customs, health and wellness, and travel Prepare well-structured drafts using digital publishing platforms Coordinate with marketing and design teams to illustrate articles and produce short-form videos Proof-read and edit written pieces before publication Promote content on social networks and monitor engagement (e.g., likes, comments, and shares) Review all of our sites content occasionally to ensure a consistent tone, style, and approach, and work with the web design and development team to update the content in appropriate formats Work with the marketing manager and user interaction designer to define and implement communication strategies (email, mobile, and print), covering both registration and retention Assist management team in ensuring efficient progress of workflow and transforming business visions into reality QUALIFICATIONS: REQUIREMENTS: Proficiency in writing and editing in English, especially for the web and social media, with a ready-to-share portfolio of published pieces Excellent computer skills (Microsoft Office, Google Drive) and hands-on experience with content management systems (e.g., WordPress, Blogger, Medium, Tumblr) Possess a balance of disciplined strategic thinking, creative passion, and a willingness to be hands-on Demonstrated interest in writing/editing and social media marketing, with prior experience at an online business or media company being a bonus Strong understanding of social psychology and consumer behavior Savvy in the use of social media to engage an audience and build a community Bachelors or higher degree in liberal arts DESIRED SOFT SKILLS: Team player with strong analytical and project management skills Organized and detail-oriented individual who works well with deadlines Willingness to learn, switch roles as necessary, and to roll up ones sleeves to get a job done Self-starter with the ability to work independently in a fast-changing environment Energized by the opportunities and challenges of working at a small and growing company We take this process seriously and hope that you do, too. Here are some tips, as you consider applying: Please review our websites FreeElective.com, Jodi365.com, and also Peepul365.com (in the pipeline) before you apply, to get a good understanding of our businesses Be true to yourself. Ask yourself about this job, Is this what I really want to do professionally If you dont see our full application form reproduced on this job board, go to careers.FreeElective.com and apply from there. Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions. Say it in your own words. Your responses will be more compelling if they came from the heart. FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit
Client Relations Associate at FreeElective Network | Jobs at FreeElective Network FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com a premium, personalized matchmaking service for elite singles. We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients and help them find the right partner at a pace thats right for them. Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model and are growing briskly. We are looking for a smart, enthusiastic, people-oriented individual to support our client relations manager in providing outstanding service to our discerning clients. The ideal Client Relations Associate will have excellent communication and people skills and be experienced in customer service or hospitality. The work would nominally be at FreeElective Networks office in the heart of Chennai, a few miles from the IIT-Madras campus. (Most of the team has been working remotely since March 2020, and the option to work from home could be made available over time.) The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills and experience would add to our team, we would love to hear from you. RESPONSIBILITIES: Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members clearly, patiently, and yet efficiently, whether via live chat, email, or phone Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process Support the client relations manager in cultivating strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams Remain current with new products/services/pricing as well as training, policy, and procedural updates Assist management team in ensuring efficient progress of workflow and transforming business visions into reality QUALIFICATIONS: REQUIREMENTS: Genuine interest in helping our users as they go about what may be a life-changing experience Strong reading comprehension and written/verbal communication skills (English) Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools At least one years experience in a customer-facing job Fluent in at least one other Indian language, besides English Ability to excel in a metrics-driven environment Familiarity with customer relationship management (CRM) software and practices Experience with consumer-facing, interactive web sites or mobile apps DESIRED SOFT SKILLS: Team player with strong analytical and project management skills Organized and detail-oriented individual who works well with deadlines Willingness to learn, switch roles as necessary, and to roll up ones sleeves to get a job done Self-starter with the ability to work independently in a fast-changing environment Energized by the opportunities and challenges of working at a small and growing company We take this process seriously and hope that you do, too. Here are some tips, as you consider applying: Please review our web sites FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) before you apply, to get a good understanding of our businesses Be true to yourself. Ask yourself about this job, Is this what I really want to do professionally Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions. Say it in your own words. Your responses will be more compelling if they came from the heart. FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit
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