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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Freeelective Network

0 - 1 years

1 - 4 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

excel networking analytical project management workflow customer support executive customer support customer service customer service executive crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Review submitted user profiles to ensure that they comply with our code of conduct and terms of service

Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently

Maintain intimate knowledge of our service and exercise good judgment in interactions with users

Preserve our customer base by proactively communicating with customers and promoting the value of our services

Track user feedback and work with the customer support manager and community manager to update the online Help Center

Work closely with the customer support manager to resolve user issues efficiently

Ensure a consistent tone, style, and approach in responding to user enquiries and complaints

Remain current with training, policy, and procedural updates

Work with management team to devise processes, tools, or features to reduce tickets overall

Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

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Customer Support Executive