Client Relations Associate

As a Client Relations Associate at FreeElective Network Pvt. Ltd., based in Chennai, you will have the opportunity to work closely with discerning clients and assist them in finding the right partner at their own pace. The company has been operational since 2009 and has a validated business model with a global reach. Your role will involve providing outstanding service to elite singles through excellent communication skills and a customer-centric approach. **Key Responsibilities:** - Understand the customer lifecycle, maintain product knowledge, and respond to enquiries and concerns from leads and members via live chat, email, or phone - Proactively communicate with prospects, promote the value of services, onboard new clients, curate matches, explore compatibility, and act as a trusted intermediary - Assist in cultivating strong client relationships from initial contact to finding the right match - Record feedback and provide input for product and customer development - Stay updated on new products/services, pricing, and procedural updates - Support management in ensuring efficient workflow and business development **Qualifications:** **Requirements:** - Genuine interest in assisting users through a potentially life-changing experience - Strong written and verbal communication skills in English - Proficiency in office productivity software and digital marketing tools **Preferences:** - Minimum one year of experience in a customer-facing role - Fluency in at least one Indian language besides English - Ability to thrive in a metrics-driven environment - Familiarity with CRM software and consumer-facing web/mobile applications **Desired Soft Skills:** - Strong team player with analytical and project management skills - Detail-oriented with the ability to work under deadlines - Willingness to learn, adapt, and take on various roles - Self-motivated to work independently in a dynamic environment - Excited by the challenges of a small and growing company If you believe your skills and experience align with the requirements of this role, we encourage you to apply through careers.FreeElective.com. Be sure to review our websites and provide thoughtful responses to our screening questions. For any queries, reach out to us at careers@FreeElective.com. Feel free to share this job opportunity with individuals who may be a good fit.,