Client Relations Associate

Job Title: Client Relations Associate
Overview:
The Client Relations Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our client-relations strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CRAs are expected to maintain a positive and professional image of the company while delivering exceptional service.

Responsibilities:

• Customer Interactions: Engage with customers via phone, email, chat, or in-person to address their queries, concerns, and requests.
• Product Knowledge: Develop in-depth knowledge of company products, services, policies, and procedures to provide accurate information to customers.
• Problem Resolution: Listen to customer issues and work diligently to resolve them promptly and efficiently while maintaining a high level of customer satisfaction.
• Communication: Communicate effectively and professionally with customers, colleagues, and other departments to relay information, resolve issues, and provide updates.
• Documentation: Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
• Complaint Handling: Address customer complaints in a patient and empathetic manner, finding appropriate solutions to resolve their concerns.
• Product Assistance: Offer product troubleshooting and assistance, guiding customers on product usage and best practices.
• Adherence to Policies: Adhere to company policies and procedures, ensuring compliance with established guidelines.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in Business, Hospitality, sales & marketing preferred).
• Excellent communication, fluency in english and interpersonal skills.
• Strong problem-solving abilities.
• Patience and empathy in dealing with customer issues.
• Ability to work in a fast-paced environment and handle high call volumes.
• Flexibility to work evenings, weekends, and holidays if required.
• Freshers with good communication skills can also apply.

Benefits: -

• Opportunity to develop your own team.
• Health insurance
• Experience working with the Global Company.
• Competitive Learning Environment with supportive co-workers
• Paid leaves up to certain limits
• Career Development
• Competitive Salaries & Variable Bonuses
• Flexible Working Hours
• Referral Bonus
• Star Performer Bonus
• No Formals
• Occasional Parties

Working Hours: Night Shift (Monday-Saturday)
Work Timings: 9 PM- 6 AM IST (USA Shifts)
Job Type: Full Time Onsite (Dehradun, Uttarakhand)
Salary Offered: 20K-30K (Based on the interview)

Job Types: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person