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EUC Engineer - Operations

EUC Engineer - Operations

UST

0 years

0 Lacs

trivandrum kerala india

Posted:2 weeks ago| Platform:

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Skills Required

support patch management deployment escalation drive communication engineering service security reliability technology network reports efficiency documentation automation optimization citrix troubleshooting migration xendesktop server powershell scripting azure vmware vsphere sophos servicenow

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Support and maintain the desktop platform and its associated infrastructure.
Participate in global desktop OS patch management and deployment activities.
Create deployment packages and custom applications for enterprise environments.
Act as the escalation point for APAC end-user services and drive timely resolutions.
Bridge communication between Desktop Engineering and regional EUS support teams.
Ensure APAC region-specific requirements are incorporated into global standards.
Coach End User Service teams and Service Desk personnel on new and routine tasks.
Recommend new end-user technologies to improve security, reliability, and user experience.
Participate in global technology projects and provide desktop and end-user experience guidance.
Collaborate with Wintel, Network Engineers, and third-party vendors to support desktop platforms.
Generate reports to track departmental productivity and operational efficiency.
Develop and maintain global workstation standards, processes, and documentation.
Stay updated with next-generation desktop platforms and automation-driven technologies.

General Skills

Strong client-focused mindset.
Experience working in mission-critical environments.
Background in financial services or similar regulated industries (preferred).
Ability to create high-quality technical documentation.
Experience supporting large and complex desktop environments, including VDI.
Involvement in large-scale desktop transformation programs.
Hands-on experience with profile management and optimization.
Experience creating and optimizing Citrix policies.
Expertise in application deployment and OS deployment.
Strong knowledge of patch management processes.
Advanced troubleshooting and optimization skills for VDI and physical desktops.
Experience with Windows client migration.
Willingness to work in shifts or during weekends as needed.

Technical Skills

Citrix

XenDesktop / XenApp 7.15+

Microsoft

Windows OS (Windows 7, Windows 10, Windows Server)
Microsoft Group Policy
PowerShell scripting & automation
SCCM 2012 R2+
App-V
Memory dump / application dump troubleshooting
Office 365
Microsoft Azure

AppSense

Environment Manager
Performance Manager
Application Manager

Other Technologies

Thin Client technologies
VMware vSphere
Skype for Business
Sophos
Lumension
ServiceNow, LogicMonitor, Systrack

Skills

Windows Os,Patch Management,Sccm

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