EUC Engineer - Operations

3 - 5 Years
1 Opening
Trivandrum

• Support and maintain the desktop platform and its associated infrastructure.

• Participate in global desktop OS patch management and deployment activities.

• Create deployment packages and custom applications for enterprise environments.

• Act as the escalation point for APAC end-user services and drive timely resolutions.

• Bridge communication between Desktop Engineering and regional EUS support teams.

• Ensure APAC region-specific requirements are incorporated into global standards.

• Coach End User Service teams and Service Desk personnel on new and routine tasks.

• Recommend new end-user technologies to improve security, reliability, and user experience.

• Participate in global technology projects and provide desktop and end-user experience guidance.

• Collaborate with Wintel, Network Engineers, and third-party vendors to support desktop platforms.

• Generate reports to track departmental productivity and operational efficiency.

• Develop and maintain global workstation standards, processes, and documentation.

• Stay updated with next-generation desktop platforms and automation-driven technologies.

General Skills

• Strong client-focused mindset.

• Experience working in mission-critical environments.

• Background in financial services or similar regulated industries (preferred).

• Ability to create high-quality technical documentation.

• Experience supporting large and complex desktop environments, including VDI.

• Involvement in large-scale desktop transformation programs.

• Hands-on experience with profile management and optimization.

• Experience creating and optimizing Citrix policies.

• Expertise in application deployment and OS deployment.

• Strong knowledge of patch management processes.

• Advanced troubleshooting and optimization skills for VDI and physical desktops.

• Experience with Windows client migration.

• Willingness to work in shifts or during weekends as needed.

Technical Skills

Citrix

• XenDesktop / XenApp 7.15+

Microsoft

• Windows OS (Windows 7, Windows 10, Windows Server)

• Microsoft Group Policy

• PowerShell scripting & automation

• SCCM 2012 R2+

• App-V

• Memory dump / application dump troubleshooting

• Office 365

• Microsoft Azure

AppSense

• Environment Manager

• Performance Manager

• Application Manager

Other Technologies

• Thin Client technologies

• VMware vSphere

• Skype for Business

• Sophos

• Lumension

• ServiceNow, LogicMonitor, Systrack

Windows Os,Patch Management,Sccm