Etraveli Group is hiring For Real Time Analyst - WFM

Etraveli

2 - 6 years

4 - 6 Lacs

mumbai mumbai suburban goregaon

Posted:1 day ago| Platform:

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Skills Required

rta wfm real time analyst shrinkage aht attrition mission control analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements:

Candidate should hold max 1.5 yrs of experience in RTA (WFM)
Good communication skills
Ability to work in different shifts 24*7 (Includes night shift)
Experience / Relieving letter of previous two companies mandatory for an experienced candidate.
Immediate joiners preferred

Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors
Drive real time management performance for In-house contact centers and Vendors.
Drive skilling and priority changes for In-house contact centers and Vendors
Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports.
Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
Ability to conduct root cause analysis and provide operational actions.
Publish intraday reports and attendance at regular intervals.
Recommend overtime requirements.
Provide ad-hoc data and regular reporting.
Work extensively on worksheets.

If interested Kindly, share your CV's on below details

- 9076091032

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