This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in India.
This role offers the opportunity to drive enterprise-wide adoption and value realization of a cutting-edge AI governance platform. You will manage key customer accounts, lead projects from onboarding to renewal, and ensure long-term success by aligning platform capabilities with customer objectives. Acting as a trusted advisor, you will build strong relationships with stakeholders, facilitate cross-functional collaboration, and deliver measurable outcomes. The position requires strategic thinking, excellent communication, and the ability to manage multiple priorities in a fast-paced SaaS environment. It is ideal for candidates who are passionate about AI, governance, and helping organizations operationalize responsible technology practices. You will work in a remote-first setup with occasional in-person meetups and company-wide offsites.
Accountabilities
- Lead enterprise-wide adoption of the AI governance platform, managing projects and coordinating with internal teams to ensure successful delivery.
- Oversee the full customer lifecycle, including onboarding, training, support, business reviews, retention, renewal, and advocacy.
- Define and execute customer success plans aligned with goals and milestones to drive measurable outcomes and long-term value.
- Develop deep understanding of customer priorities, decision-making processes, and success drivers to support account growth.
- Serve as the primary point of contact and trusted advisor, articulating complex concepts to technical and non-technical audiences.
- Collaborate with Sales, Product, and Engineering teams to ensure alignment and effective delivery of customer objectives.
Requirements
- 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS organizations.
- Proven track record of managing and growing large accounts and leading multiple concurrent customer engagements.
- Strong project management skills and ability to coordinate across cross-functional teams.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- Familiarity with AI, AI governance, or willingness to develop domain expertise.
- Experience working in startup environments and managing enterprise/Fortune 500 customers is highly desirable.
- Knowledge of GRC software implementation and operationalizing governance workflows is a plus.
Benefits
- Competitive salary and equity packages.
- Comprehensive health, dental, and vision coverage.
- Ergonomic support for home office setup.
- Co-working space allowances and coverage for in-person meetups.
- Unlimited paid time off to support work-life balance.
- Generous parental leave of up to 12 weeks.
- Opportunities for professional growth and skill development in a remote-first, collaborative environment.
Why Apply Through Jobgether?
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
