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Enrollment & Billing - Team Lead Membership

Enrollment & Billing - Team Lead Membership

Legato

8 - 13 years

30 - 35 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

san kaizen data management process improvement social media billing genetics operations team building recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The incumbent will report to Assistant Manager/Manager and will work closely with leaders as well as various other stakeholders to help drive the strategic and organizational growth goals of the organization. The incumbent must possess in-depth knowledge of the US Health Care business and should have prior experience in managing a Team of 18 associates.

JOB RESPONSIBILITY

Team Lead Membership will be responsible for the following:

Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
Achieve individual SLA targets set as well as the account level collective targets set for the team
Ensure delivery of the project from a time, cost, and quality perspective
Drive continuous process improvements by initiating and delivering process improvement projects
Oversee day-to-day operation
Team utilization is greater than 85% or achieves the targets set by the organization
Lead Lean and Kaizen projects within the team to create customer delight
Suggest and organize team-building activities
100% adherence to process specifications, compliance of self and team members training related to process and individual development
Manage employee retention and engagement (manage attrition within a target range and ESAT scores)
Contribute to recruitment (measure through participation in screening and interviewing candidates)
Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
Coach and mentor teams when needed

QUALIFICATION

Bachelor s or Master s degree

EXPERIENCE

8+ years of overall experience
Minimum 3+ yrs. experience in people manager s role
US Healthcare / Enrollment & Billing Experience is MUST
Preferably female candidates

SKILLS AND COMPETENCIES

Responsible for serving as the operations point of contact for day-to-day operations, but not limited to, facilitating issue resolution, meeting goals and targets
TL should be able to analyze inventory and plan and deploy the workforce accordingly
Should track and report performance data to internal leaders and onshore partners
Manage new hire associates and plan their training and refresher training as needed
Excellent Data management and Data presentation skills(MS Office Minimum)
Should be able to manage and track the aspirations of the team and help them develop
Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
Manage employee retention and engagement (manage attrition within a target range and ESAT score
Push for innovation and enhancements
Attend onshore/offshore with different business partners and share /deliver findings /asks.
Agile & Solution centric
Inclusive
Flexible to work in night shifts/Work from the office Inclusive

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Enrollment & Billing - Team Lead Membership