Enrollment & Billing - Team Lead Membership

Role Overview: As a Team Lead Membership at Carelon Global Solutions India, you will be responsible for the day-to-day management of the leader communication strategy, ensuring end-to-end implementation of internal communication messaging as well as social media content of leaders. You will report to the Assistant Manager/Manager and collaborate with leaders and stakeholders to drive the strategic and organizational growth goals of the company. It is essential to have in-depth knowledge of the US Health Care business and prior experience in managing a team of 18 associates. Key Responsibilities: - Ensure successful communication of organizational initiatives and projects to employees and stakeholders - Achieve individual SLA targets and account level collective targets set for the team - Drive continuous process improvements and deliver process improvement projects - Oversee day-to-day operations and ensure team utilization is above 85% - Lead Lean and Kaizen projects within the team for customer satisfaction - Organize team-building activities and ensure 100% adherence to process specifications - Manage employee retention, engagement, and recruitment efforts - Conduct performance evaluations, provide feedback, and identify areas for improvement - Coach and mentor team members when necessary Qualifications Required: - Bachelor's or Master's degree - 8+ years of overall experience with a minimum of 3 years in a people manager role - Must have experience in US Healthcare / Enrollment & Billing - Preferably female candidates Additional Details: Elevance Health is a leading health company in America dedicated to improving lives and communities, serving over 46 million lives across 14 states. Carelon Global Solutions (CGS), a healthcare solutions company, simplifies complex operational processes to enhance the health of the healthcare system. CGS, a fully owned subsidiary of Elevance Health, operates globally with headquarters in various locations including Bengaluru. The company values leadership, community, integrity, agility, and diversity, offering a culture of learning and development, innovation, and comprehensive rewards and recognitions. Carelon is an equal opportunity employer that values diversity and inclusion in the workplace.,