Engineer / Sr Engineer - Sales

As a Customer Relationship Manager at our company, you will proactively develop and nurture customer relationships within your designated area of responsibility. In the initial stages of projects, you will drive the solution selling methodology with architects, developers, consultants, and other influencers to ensure that KONE solutions align with customer needs and provide value throughout the lifecycle, considering the entire KONE product portfolio. You will also focus on creating interest and showcasing the value of KONE's digital offerings to both influencers and customers. Your role will involve developing and expanding KONE's presence within your customer base or market area. Furthermore, you will be responsible for identifying and communicating leads and sales opportunities to the entire KONE sales team, facilitating cross-selling initiatives. Your efforts will contribute to ensuring customer satisfaction and addressing any complaints in collaboration with the rest of the KONE team. Additionally, you will maintain accurate customer and contact information, taking ownership of the correctness of customer, influencer, and contact data in the CRM system. In terms of sales responsibilities, you will be tasked with generating leads, opportunities, orders, and contracts to meet sales targets and pricing objectives. You will be expected to identify customer needs and tailor solutions to meet those requirements effectively. Setting optimal market pricing for each solution and collaborating with Customer Solutions Engineering (CSE) for technical expertise in non-standard cases will also be part of your responsibilities. Ensuring smooth transitions from sales to operations, validating order contents, and managing the project until Order Booking are crucial aspects of your role. Your role will also involve driving the execution of your individual sales plan through proactive and consultative customer visits. Monitoring the market and competitors, accurate and timely reporting, and maintaining comprehensive records of opportunities, tasks, and visits in the CRM system will be essential. Supporting financial processes, ensuring site readiness, and engaging in money collection activities will further contribute to your success in this role. At KONE, we foster an innovative and collaborative working culture that values the unique contributions of each employee. Employee engagement, sustainability, and ethical business practices are integral to our organizational culture. We strive to create an environment where trust, respect, and recognition for good performance are paramount. By providing diverse experiences, opportunities for growth, and promoting work-life balance, we aim to support our employees in achieving both their professional and personal aspirations. To explore further opportunities and learn more about our company culture, please visit www.kone.com/careers.,