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For Employers

Engineer (Network)

Blackbox Analytics & Solutions Private Limited

4 - 9 years

6 - 11 Lacs

lucknow

Posted:-1 days ago| Platform:

Apply

Skills Required

data network telecom administration networking voip telephony verint deployment troubleshooting monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Roles Responsibilities

Hiring Voice Engineer

Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office

Qualified candidates will have hands on experience with:

Avaya Communication Manager

Avaya System Session Manager

Avaya Application Enablement Services

Avaya Call Management System

Avaya Media Gateways

Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox Workplace)

Avaya Hard Phones (16xx, 96xx, J Series, K Series B Series)

Avaya, Nice or Verint Call Recorders

Candidate must have experience with listed skills:

Providing Tier 1-2 support for enterprise Avaya network

Managing complex voice projects across all teams

Troubleshooting and problem identification

Working w/ equipment vendors and telecom providers to resolve issue

Monitoring and resolving service requests based on SLAs

Communications skills across many concurrent deployment teams/management

Knows data VoIP principles supporting converged voice/data network environment

Working knowledge of supporting telephony contact center products

The candidate will be expected to

Support maintain current telecom systems and services in enterprise network

Provide advanced telecom support admin

Perform software installations, Upgrades, Maintenance Patching

Support beyond moves, adds changes

Take lead in updating customer on regular basis and avoid escalations.

Education / Experience Requirement

Education: Diploma /Graduate .

Experience 4+ years of relevant SI Solutions experience from ITT Industry background

Supervisory Responsibility

This position has no direct reports.

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Blackbox Analytics & Solutions Private Limited

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