Engineer (Network)

Primary Roles & Responsibilities

Hiring Voice Engineer

Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office

Qualified candidates will have hands on experience with:

• Avaya Communication Manager

• Avaya System & Session Manager

• Avaya Application Enablement Services

• Avaya Call Management System

• Avaya Media Gateways

• Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)

• Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)

• Avaya, Nice or Verint Call Recorders
  

Candidate must have experience with listed skills:

• Providing Tier 1-2 support for enterprise Avaya network

• Managing complex voice projects across all teams

• Troubleshooting and problem identification

• Working w/ equipment vendors and telecom providers to resolve issue

• Monitoring and resolving service requests based on SLAs

• Communications skills across many concurrent deployment teams/management

• Knows data & VoIP principles supporting converged voice/data network environment

• Working knowledge of supporting telephony contact center products
  

The candidate will be expected to

• Support & maintain current telecom systems and services in enterprise network

• Provide advanced telecom support & admin

• Perform software installations, Upgrades, Maintenance & Patching

• Support beyond moves, adds & changes

• Take lead in updating customer on regular basis and avoid escalations.
  

Education / Experience Requirement

Education: Diploma /Graduate .

Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility

This position has no direct reports.