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Engineer (Network)

Engineer (Network)

Black Box

4 years

0 Lacs

lucknow uttar pradesh india

Posted:1 day ago| Platform:

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Skills Required

network communication enablement management support troubleshooting resolve monitoring service deployment data voip software maintenance updating reports

Work Mode

On-site

Job Type

Full Time

Job Description

Primary Roles & Responsibilities

Hiring Voice EngineerWork Location: Lucknow - UP State - as resident engineer - Under Gurgaon office

Qualified Candidates Will Have Hands On Experience With

Avaya Communication Manager
Avaya System & Session Manager
Avaya Application Enablement Services
Avaya Call Management System
Avaya Media Gateways
Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)
Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)
Avaya, Nice or Verint Call Recorders

Candidate Must Have Experience With Listed Skills

Providing Tier 1-2 support for enterprise Avaya network
Managing complex voice projects across all teams
Troubleshooting and problem identification
Working w/ equipment vendors and telecom providers to resolve issue
Monitoring and resolving service requests based on SLAs
Communications skills across many concurrent deployment teams/management
Knows data & VoIP principles supporting converged voice/data network environment
Working knowledge of supporting telephony contact center products

The candidate will be expected to

Support & maintain current telecom systems and services in enterprise network
Provide advanced telecom support & admin
Perform software installations, Upgrades, Maintenance & Patching
Support beyond moves, adds & changes
Take lead in updating customer on regular basis and avoid escalations.

Education / Experience Requirement

Education: Diploma /Graduate .Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility

This position has no direct reports.

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