Job Overview: Were looking for a skilled Assistant Manager – Network Operations to lead a dynamic team of 10+ networking professionals across multiple locations. Based in Chennai, you’ll spearhead network operations across all branches, ensuring a robust and secure IT infrastructure while driving efficient processes and managing daily operations for our cybersecurity and healthcare clients. Key Responsibilities: Team Leadership & Growth : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture. Network Management : Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches. Process Optimization : Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations. Cross-Location Coordination : Maintain consistent network service delivery and clear communication across Chennai and other branch locations. Client Alignment : Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards. Performance Analysis : Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements. Required Skills/Technologies/Tools Firewall and Switches Technologies: Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management. VPN & Remote Access: Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA). Authentication & Access Control: Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID. Routing & Protocols: Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT. Network Monitoring & Troubleshooting: Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis. Virtualization: Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments. Cloud Technologies: Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway). Operating Systems: Advanced administration of Windows Server (2019/2022), Linux, and macOS. Tools & Platforms: Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM). Scripting for Automation: Proficiency in Python, PowerShell, or Bash for automating network tasks. Documentation and Training Delivery: Ability to create network diagrams, SOPs, user manuals, and deliver training to teams. ITSM Tools and SLA Management: Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms. Good to have Technologies/Tools Network Performance Monitoring: Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis. DevOps Integration: Familiarity with network automation tools like Cisco DNA Center or Ansible Tower. IoT Network Management: Knowledge of managing IoT devices and networks, especially in healthcare environments. Compliance Frameworks: Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance. Load Balancing: Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer. Network Virtualization: Familiarity with VMware NSX or Cisco ACI for virtualized network environments. AI-Driven Networking: Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision). Certifications: Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.
Role & responsibilities We are looking for passionate and creative Content Writing Trainee to join our content and branding team. This role is ideal for freshers who love writing and want to build a career in digital content and marketing. Key Responsibilities: Write engaging and original content for blogs, social media, websites, and email campaigns Conduct research on industry-related topics to support content creation Edit and proofread content for clarity, grammar, and tone Collaborate with designers and marketers to align content with campaigns Required Skills: Strong command of written English and grammar Creativity, research skills, and storytelling ability Basic understanding of SEO and social media trends Nice to Have: Familiarity with tools like Grammarly, Google Docs, WordPress, or Canva A personal blog, writing samples, or portfolio Eligibility: Final year or recent graduates in English, Journalism, Mass Communication, BBA, BA, B.Voc (Media or Communication), or related fields.
Key Responsibilities Design and develop engaging motion graphics, animations, and videos . Collaborate with the content/design team to deliver creative visuals. Edit videos and add effects, transitions, and enhancements. Stay updated with latest motion design trends. Required Skills Proficiency in Adobe After Effects, Premiere Pro, Illustrator, Photoshop . Strong knowledge of motion design principles, typography, and visual storytelling . Basic video editing and compositing skills. Good to Have Experience with Canva, Adobe Creative Suite, 3D tools . Exposure to eLearning or corporate video content . Qualifications Degree/Diploma in Motion Graphics, Animation, or Multimedia Design . Minimum 1 year of relevant experience.
Job Overview: We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients. Performance Monitoring : Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery. Cross-Location Coordination : Assist in ensuring consistent service delivery and effective communication across Chennai and other branch locations. Client Collaboration : Work with cybersecurity and healthcare teams to align support services with business objectives and compliance requirements. Process Support : Contribute to the design and implementation of processes to enhance operational efficiency and scalability. Required Skills/Technologies/Tools ITSM Tools : Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management. Operating Systems : Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting. Networking : Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. Directory & Identity Management : Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy. Cloud Platforms : Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments. Cybersecurity Tools : Experience with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender). SLA & Ticketing : Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms. Virtualization : Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments. Automation & Scripting : Basic skills in PowerShell, Python, or Bash for automating tasks. HRMS Integration : Experience with IT onboarding/offboarding and integration with HRMS platforms (e.g., Darwinbox, Zoho People). Documentation & Communication : Ability to create SOPs, knowledge base articles, and engage stakeholders effectively. Productivity Tools : Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone). Good to have Technologies/Tools Monitoring Tools : Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring. DevOps Tools : Basic knowledge of CI/CD pipelines (Jenkins) or containerization (Docker). IT Asset Management : Experience with tools like Lansweeper for asset tracking. Backup & Recovery : Knowledge of Veeam or Acronis for data backup. Zero Trust Security : Understanding of zero trust frameworks (e.g., Zscaler). Collaboration Platforms : Proficiency in Slack, Microsoft Teams, or Confluence. Compliance Frameworks : Awareness of GDPR, HIPAA, or ISO 27001. Certifications : Certifications such as MCA, CompTIA A+, or Network+ are a plus.
Job Overview: The SOC L1 Analyst will be a key member of the Security Operations Center team, responsible for initial monitoring, detection, and analysis of security incidents. This role involves working closely with senior analysts and engineers to ensure the security of the organizations infrastructure. The ideal candidate should possess a foundational understanding of cybersecurity and be eager to grow their expertise in security operations. Key Responsibilities: Monitor security events and alerts from various security tools and platforms. Perform initial analysis and triage of security incidents to assess their impact and urgency. Escalate verified incidents to L2 and L3 teams for further investigation and response. Document incidents, findings, and follow-up actions accurately and comprehensively. Assist in the implementation and enforcement of security policies and procedures. Collaborate with cross-functional teams to resolve security issues efficiently. Stay current with evolving cybersecurity threats and mitigation strategies. Required Skills/Technologies/Tools Solid understanding of cybersecurity concepts and principles. Hands-on experience with Security Information and Event Management (SIEM) tools like Splunk, Sentinel, or ELK. Good knowledge of networking protocols, infrastructure, and security controls. Good communication with incident response and investigation processes. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and technical documentation abilities. Ability to work efficiently in a fast-paced, team-oriented environment. Good to have Technologies/Tools Good to have relevant cybersecurity certifications like CEH, Security+, or equivalent but not mandatory.
Job Overview: Responsible for lead generation and validation across multiple regions, including the US, India, and UK. Key Responsibilities: Identify, qualify, and generate leads using multiple channels and tools. Maintain lead databases and ensure data accuracy. Collaborate with sales and marketing teams for campaign execution. Schedule and coordinate meetings with prospects. Achieve set targets for lead volume and quality. Required Skills/Technologies/Tools Proficiency in Linkedin Sales Navigator, Apollo.io, Lusha, Bouncer.io, Smartleads.ai. etc. CRM or prospecting tools. Strong MS Office/Google Workspace skills (Docs, Sheets, Slides). Good to have Technologies/Tools Experience with additional marketing automation or outreach platforms. Familiarity with regional market research tools.