Assistant Manager - Network Operations

Job Overview:

Were looking for a skilled Assistant Manager – Network Operations to lead a dynamic team of 10+ networking professionals across multiple locations. Based in Chennai, you’ll spearhead network operations across all branches, ensuring a robust and secure IT infrastructure while driving efficient processes and managing daily operations for our cybersecurity and healthcare clients.

Key Responsibilities:

• Team Leadership & Growth

  : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture.

• Network Management

  : Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches.

• Process Optimization

  : Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations.

• Cross-Location Coordination

  : Maintain consistent network service delivery and clear communication across Chennai and other branch locations.

• Client Alignment

  : Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards.

• Performance Analysis

  : Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Required Skills/Technologies/Tools

• Firewall and Switches Technologies:

  Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.

• VPN & Remote Access:

  Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).

• Authentication & Access Control:

  Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID.

• Routing & Protocols:

  Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.

• Network Monitoring & Troubleshooting:

  Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.

• Virtualization:

  Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments.

• Cloud Technologies:

  Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway).

• Operating Systems:

  Advanced administration of Windows Server (2019/2022), Linux, and macOS.

• Tools & Platforms:

  Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).

• Scripting for Automation:

  Proficiency in Python, PowerShell, or Bash for automating network tasks.

• Documentation and Training Delivery:

  Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.

• ITSM Tools and SLA Management:

  Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Good to have Technologies/Tools

• Network Performance Monitoring:

  Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis.

• DevOps Integration:

  Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.

• IoT Network Management:

  Knowledge of managing IoT devices and networks, especially in healthcare environments.

• Compliance Frameworks:

  Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.

• Load Balancing:

  Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.

• Network Virtualization:

  Familiarity with VMware NSX or Cisco ACI for virtualized network environments.

• AI-Driven Networking:

  Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).

• Certifications:

  Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.