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Engagement Delivery Leader - Network Operations

Engagement Delivery Leader - Network Operations

Cognizant

15 years

4 - 9 Lacs

chennai

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

engagement network security wan drive compliance service routing switching itil governance automation networking escalation analysis collaboration communication cisco juniper bgp ospf mpls monitoring solarwinds zenoss planning leadership management certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Engagement Delivery Leader – Network Operations

Location: Hyderabad
Experience: 15+ years
Employment Type: Full-time

Role Overview

We are looking for an experienced Network Delivery Manager to lead the end-to-end delivery and operations of enterprise network services. This role involves managing a skilled team of network engineers and security specialists to ensure robust, secure, and scalable network infrastructure across LAN, WAN, WLAN, IPT, and security domains. You will drive operational excellence, client engagement, cost optimisation, and compliance with industry standards.

Key Responsibilities

Service Delivery & Operations: Manage network services (LAN, WAN, WLAN, IPT, Security, Routing & Switching, Firewalls, Load Balancers, VPNs) and ensure ITIL compliance.
Governance & Transformation: Implement governance frameworks (MBR/QBR), lead automation, SDN, and cloud networking initiatives.
Incident & Escalation Management: Act as the primary escalation point for critical incidents, lead root cause analysis, and ensure timely resolution.
Team Leadership: Recruit, mentor, and develop network engineers and security experts; foster collaboration and innovation.
Performance & Cost Optimisation: Ensure SLA compliance, improve PCSAT scores, optimise delivery costs through automation and vendor partnerships.
Client Engagement: Build strong stakeholder relationships, provide transparent communication, and represent network delivery in executive forums.

Required Skills & Experience

15+ years in network delivery/operations with expertise in Cisco, HP, Juniper, F5, Checkpoint, Fortigate.
Strong knowledge of routing & switching (BGP, OSPF, MPLS), firewalls, VPNs, load balancers, and network security.
Hands-on experience with network monitoring tools (SolarWinds, Zenoss), capacity planning, and ITIL processes.
Proven leadership and stakeholder management skills.

Preferred Qualifications

Bachelor’s/Master’s in Computer Science, IT, or related field.
Certifications: CCNP, JNCIA, ITIL, PMP.
Experience in regulated environments and compliance-driven industries.

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Engagement Delivery Leader - Network Operations