Endpoint Management Engineer - SCCM/Intune

Job Type:

Experience:

• Skill Area : Modern end point management, ITIL
• Main Technology : SSCM, Intune, end point management
  

Mandatory Skills

• ITIL, Windows OS, SCCM, Intune, Azure AD, Active Directory, good communication skill, proactive approach
  

Optional Skills

• Agile framework
  

Roles & Responsibilities

• Technical troubleshooting, problem investigation and user query resolution for Desktop product
• Manage stakeholders and vendors
• Co-ordinate on Incident, problem, Change and Service Request
• Creation of ServiceNow reports for incident/service request trending
• Operations of Desktop service and allied services such as MECM and MS Intune
• Communication related to changes on all platforms like email, MS Team channel, Yammer, etc
• Documenting Operations, maintenance manual related to compliance, process, SOPs, etc
• Basic Technical troubleshooting, problem investigation and user query resolution for Desktop like Image Management and distribution, Software Deployment, GPO/CSP Management
• Monitor and respond to incidents and service requests on all support channels of Desktop
• Represent as Incident Manager for Incidents and Requests coming in the Desktop service
• Coordinate with stakeholders during Major Incidents
• Create Incident and Service request reports from ServiceNow on the relevant Assignment groups
• Provide any other relevant platform reports (AD, MECM, Intune) as and when required
• Manage stakeholders and vendors
• Coordinate and manage weekend maintenance activities with stakeholders and communicate accordingly
• Co-ordinate and test including UAT (updating drivers, patching activities etc)
• Give Inputs in day-to-day operations/incident management in liaison with Service Manager and Service Architect
• Delegated responsibilities and tasks from Product Owner, Service Manager and Service Architect such as access approvals, On behalf of them
• Employee expected to act independently to ensure all aspects of meeting quality levels on service use interactions/stakeholder management and relevant quality management :
  

Required Skills

• ITIL, Windows OS, SCCM, Intune, Azure AD, Active Directory