End User Computing EUC Support Sr Manager

Job Summary

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of IT experience with demonstrable experience managing EUC or desktop support teams.
• Hands-on experience with endpoint management platforms (Intune, SCCM, ManageEngine or equivalent).
• Deep knowledge of Microsoft Windows, macOS, Microsoft 365, compliance tools, and enterprise mobility.
• Strong understanding of ITIL processes; ITIL certification is a plus.
• Proven experience managing large-scale device deployments, refresh cycles, procurement and decommissioning.
  

• Lead and develop the EUC support team (technicians, engineers, analysts), including hiring, coaching, and performance management.
• Define and execute the EUC strategy aligned with IT and business objectives.
• Establish and monitor KPIs and SLAs to measure team performance and service quality.
  

• Oversee daily EUC operations across global and regional offices, ensuring high availability and timely incident resolution.
• Manage software and hardware lifecycle: procurement, deployment, refresh, and decommissioning.
• Drive consistency through standardized configurations and documented runbooks.
  

• Own endpoint management toolsets and platform improvements (Intune, SCCM, ManageEngine, etc.).
• Maintain and evolve compliance and endpoint security tooling in collaboration with security teams.
• Promote standardization to reduce complexity and improve the end-user experience.
  

• Serve as the primary EUC contact for senior stakeholders and clients; manage escalations professionally.
• Run regular governance and performance reviews (daily/weekly/monthly/quarterly) with clients and internal stakeholders.
• Manage vendor relationships, contracts, and third-party service delivery.
  

• Ensure EUC solutions comply with organizational policies and regulatory requirements; meet agreed SLAs.
• Collaborate with Information Security to ensure robust endpoint protection and compliance posture.
  

• Lead modernization initiatives (e.g., Windows Autopilot, zero-touch deployment, automation, self-heal).
• Implement automation to reduce manual tasks and improve support efficiency.
• Continuously evaluate emerging EUC technologies and recommend adoption where appropriate.
  

Preferred / Additional Qualifications

• ITIL certification or equivalent service management certifications.
• Experience in large, multinational environments and working with distributed teams.
• Familiarity with VDI solutions, mobile device management and modern workplace tooling.