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0.0 - 5.0 years
2 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
International customer service: Work from office Location-Mohali Rotational shifts Chat Process Salary-27K CTC - 36K CTC 12th required 5.5 days working Cab facility for girls Interested candidates can WhatsApp their resume: HR Priyanshu 93177 53708 Required Candidate profile candidate must be 12th at least.. Male female both required Fresher eligible Good communication skills for more info n interview appiontment, call HR Priyanshu 93177 53708 HR Chandni 6230972380
Posted 1 month ago
0.0 - 5.0 years
1 - 3 Lacs
Ludhiana
Work from Office
Knowledge of basic bookkeeping principles and office management systems and procedures Outstanding knowledge of MS Office, “back-office” and accounting software Excellent communication and interpersonal skills
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Job Description: We are seeking a skilled Chat & Email Support Agent to deliver top-notch customer service to our UK clients. The ideal candidate will have strong English writing skills and a fast typing speed. This role involves handling customer queries through chat and email, so experience in non-voice support is a must. Key Responsibilities: Provide efficient support via chat and email for UK customers. Respond to customer inquiries, complaints, and troubleshooting issues promptly. Ensure customer satisfaction through accurate, clear, and professional communication. Maintain proper documentation for each customer interaction. Requirements: Excellent written communication skills in English. Strong typing skills (minimum 40 WPM). Ability to handle multiple customer interactions simultaneously. Flexibility to work in rotational shifts and rotation week-offs. Prior experience in chat or email-based customer service is a plus. Shift Details: Rotational Shifts : Flexibility to work different shifts as per business needs. Rotational Week Offs : Weekly offs will rotate based on shift schedules. If you're proactive, detail-oriented, and passionate about customer service, wed love to have you on our team! Industry: Media agency/IT-Software / Software Services Compensation: Fixed Salary + Allowances
Posted 1 month ago
1.0 - 4.0 years
1 - 2 Lacs
Navi Mumbai
Work from Office
We are seeking a detail-oriented and customer-focused Email Support Executive to handle inbound customer queries and service requests via email. The ideal candidate should have excellent written communication skills, a proactive approach to problem-solving, and the ability to provide accurate and timely responses in a professional tone. Role & responsibilities Respond to customer inquiries via email in a clear, professional, and timely manner. Analyze customer issues and provide accurate, relevant solutions or escalate to appropriate departments when required. Maintain detailed and organized records of customer interactions using CRM or ticketing systems. Follow predefined workflows and standard operating procedures (SOPs) to ensure service quality and consistency. Coordinate with internal teams (tech support, sales, logistics, etc.) to resolve issues and provide updates to customers. Meet daily productivity and quality targets (response time, resolution time, customer satisfaction). Identify recurring issues and suggest process improvements or knowledge base updates. Stay updated with product or service offerings, policy changes, and internal tools. Preferred candidate profile Diploma or Bachelors degree in any discipline (preferred: communications, business, or related fields). 1–4 years of experience in email or customer support roles.
Posted 1 month ago
0.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Broker Technical Support Specialist Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications . Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written . Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. . Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal . A strong attention to detail analytical skills and the ability to multi-task are important Preferred Qualification and Experience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Posted 1 month ago
0.0 years
0 Lacs
Madurai, Tamil Nadu, India
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Broker Technical Support Specialist Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications . Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written . Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. . Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal . A strong attention to detail analytical skills and the ability to multi-task are important Preferred Qualification and Experience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Chennai
Work from Office
******* **Only Candidates with LIVE CHAT Experience with excellent Communication********** Job description Join us as Sr. Customer Support Executive for International Non-Voice. Must Haves: Minimum 1year of Experience in International BPO or BFSI Sector is a Must. Excellent Email Etiquette (Drafting strong Emails). Excellent Written & Spoken English Skills. Graduation is a Must. 5 Days work and 2 rotational week off Willing to work on Night Shifts. Should be within the Boundary limits for cab facility in and around "Perungalathur". Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage . Job Title: Sr. Customer Support Executive Job Summary / Overview: We are seeking a dedicated Email Process executive to join our team. As an Email Process executive, you will be responsible for handling customer inquiries and concerns via email with a keen focus on effective communication. Your primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction. Permanent Work Location: Shriram Gateway Park - 16, GST Road, RMK Nagar, New Perungalathur, Chennai, Tamil Nadu 600063. (Landmark : Opposite Perungalathur Railway Station) Interview Location: Ambit IT Park (Ambattur) (Candidates in and around of 20KM radius to Perungalathur can come for direct walkin) Interested candidates can share your profiles to 1.Keerthana-6382707600 /Keerthana.keerthana@teleperformancedibs.com,
Posted 1 month ago
0.0 - 1.0 years
1 - 1 Lacs
Mumbai
Work from Office
provides clerical support, ensuring smooth office operations by managing tasks like scheduling, filing, answering phones Required Candidate profile Only Female Candidates
Posted 1 month ago
2.0 - 3.0 years
4 - 5 Lacs
Mumbai
Work from Office
Experience Required: 2-3 Years Skills required: Good Communication skill, Email drafting and sound knowledge of Excel Past Experience: Brokerage house, financial services or banking industry. Location: Mumbai (Marol) EXECUTIVE - IPO Department: IPO Experience Required: 2-3 Years Skills required: Good Communication skill, Email drafting and sound knowledge of Excel Past Experience: Brokerage house, financial services or banking industry. Location: Mumbai (Marol) Department: IPO Experience Required: 2-3 Years Skills required: Good Communication skill, Email drafting and sound knowledge of Excel Past Experience: Brokerage house, financial services or banking industry. Location: Mumbai (Marol) Read More
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Greater Noida
Work from Office
organisationalprioritiseRole & responsibilities :- Assist in the planning and implementation of project tasks and activities. Coordinate project communication between team members and stakeholders. Monitor project progress and provide regular updates to management. Ensure that project timelines and budgets are adhered to throughout the project lifecycle. Identify and resolve any project-related issues promptly and efficiently. Prepare and maintain project documentation, including schedules, reports, and meeting minutes. Support various teams in achieving project milestones and objectives. AUTOCAD and other drawing Preferred candidate profile Bachelor's degree in Engineering, Project Management, or a related field ( Electrical Engg ) Proven experience as a Project Coordinator or similar role in the manufacturing industry. Strong organizational and multitasking skills with a keen attention to detail. Excellent communication and interpersonal skills to foster collaboration. Proficiency in project management software and tools. Ability to prioritize tasks and meet tight deadlines in a fast-paced environment. Familiarity with electrical and electronic manufacturing processes is a plus.
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Noida, Chandigarh, Gurugram
Hybrid
PERMANENT WORK FROM HOME 2025 graduate can also apply An Urgent Requirement For graduates and under graduates for Data Entry Sal 10 to 35k take home Required Age 18 to 35 Years Full Time Easy Selection Process Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Pune, Lucknow, Ahmedabad
Hybrid
PERMANENT WORK FROM HOME 2025 graduate can also apply An Urgent Requirement For graduates and under graduates for Data Entry Sal 10 to 35k take home Required Age 18 to 35 Years Full Time Easy Selection Process Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Kolkata, Delhi / NCR, Mumbai (All Areas)
Hybrid
PERMANENT WORK FROM HOME 2025 graduate can also apply An Urgent Requirement For graduates and under graduates for Data Entry Sal 10 to 35k take home Required Age 18 to 35 Years Full Time Easy Selection Process Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.
Posted 1 month ago
2.0 - 6.0 years
1 - 3 Lacs
Kushinagar
Work from Office
Responsibilities: * Manage executive calendar & schedule meetings * Coordinate travel arrangements & itineraries * Draft letters & emails on behalf of exec team * Oversee email communication & management * Financial Documentation Food allowance Free meal
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
Mumbai Suburban
Work from Office
Performing secretarial duties such as drafting documents & reports Responding to emails,letters and other forms of communication Preparing MIS reports,travel itinerary,arranging accommodations Preparing tender documents,visit reports,visa letters Required Candidate profile Excellent communication skills (written and verbal), Taking dictation in shorthand Proficiency in Computer software - MS Office, Excel, Word & Outlook Strong organizational skills
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Rajkot
Work from Office
Job Title: HR Intern Location: [Insert Location e.g., Mumbai / Ahmedabad / Remote if applicable] Organization: Aga Khan Education Service, India (AKESI) Job Type: Internship (Full-time / Part-time) Duration: 6 Months to 8 months About Us: Aga Khan Education Service, India (AKESI) operates a network of high-performing schools and preschools across Gujarat, Maharashtra, and Telangana. As part of the Aga Khan Development Network, we are committed to providing high-quality, values-driven education. Role Summary: We are seeking a motivated and detail-oriented HR Intern to support day-to-day operations and projects within the Human Resources Department. This role offers hands-on experience in key HR functions and exposure to best practices in the education sector. Key Responsibilities: Assist in end-to-end recruitment activities including job postings, screening resumes, and coordinating interviews. Support onboarding and documentation of new employees. Maintain HR records and employee database updates. Assist in organizing training sessions, employee engagement activities, and surveys. Support compliance and audit requirements through document verification and filing. Help draft internal communications, reports, and presentations. Perform other administrative tasks as needed. Qualifications & Skills: Graduate or currently pursuing a degree/diploma in Human Resources, Business Administration, or related field. Strong communication and interpersonal skills. Proficient in MS Office (Word, Excel, PowerPoint). Detail-oriented with a willingness to learn and take initiative. Ability to maintain confidentiality and handle sensitive information. What We Offer: Monthly stipend: 10,000/- Certificate of Internship upon successful completion. Exposure to real-time HR operations in a reputed not-for-profit education organization. A collaborative, mission-driven work culture. How to Apply: Interested candidates may send their updated resume to careers@akesi.org. Subject Line: Application HR Intern Rajkot - Gujarat
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Job Title: Executive Assistant to CEO Location: Koramangala Reports To: Chief Executive Officer (CEO) Experience: 2+ years preferred Job Summary: We are seeking a highly organized, discreet, and proactive Executive Assistant to the CEO to provide top-level administrative support. This role requires excellent communication, multitasking, and coordination skills to assist the CEO in maximizing productivity, managing time, and supporting key strategic and operational initiatives. Key Responsibilities: Administrative Support Manage the CEOs calendar, appointments, and travel arrangements Organize internal and external meetings, events, and conference calls Prepare agendas, minutes, presentations, and reports Screen emails, calls, and visitors; prioritize and respond Executive Coordination Coordinate with internal departments for follow-ups, task tracking, and cross-functional communication. Assist in the preparation and review of business documents, strategic plans, and confidential materials. Maintain organized digital and physical files related to the CEOs work. Project & Strategic Support (Optional) Track action items and progress of high-priority initiatives. Conduct basic research and analysis as needed. Assist with special projects and reporting as assigned by the CEO. Required Qualifications & Skills: Bachelor’s degree (preferred: Business Administration, Management, Communications). 2+ years of experience as Executive Assistant, Secretary, or in a similar executive support role. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. Ability to multitask, prioritize effectively, and maintain confidentiality. High level of professionalism, discretion, and judgment. Preferred Attributes: Strong organizational and time-management skills. Proactive, detail-oriented, and calm under pressure. Ability to work independently and handle sensitive information responsibly. Prior experience in working with C-level executives or founders is a plus
Posted 1 month ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of P rocess D eveloper , Invoice to Cash Responsibilities Credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities Apply customer payments to the correct accounts. Reconcile payments with outstanding invoices. Investigate and resolve any payment discrepancies. Monitor customer accounts for overdue payments. Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Serve as the primary point of contact for customer inquiries related to invoices, and payments. Qualifications Minimum qualifications Graduate in Commerce (B. Com) Relevant and meaningful years of experience of working in I2C lifecycle – credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers atGenpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer andconsiders applicants for all positions without regard to race, color, religionor belief, sex, age, national origin, citizenship status, marital status,military/veteran status, genetic information, sexual orientation, genderidentity, physical or mental disability or any other characteristic protectedby applicable laws. Genpact is committed to creating a dynamic work environmentthat values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does notcharge fees to process job applications and applicants are not required to payto participate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Convert leads into potential customers by providing excellent customer service and resolving their queries promptly. Collaborate with international teams for successful business development. Provide email support and process emails efficiently.
Posted 1 month ago
1.0 - 6.0 years
4 - 5 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Designation-Assistant Manager Payroll-Bank CTC-7.50LAKH Age limit-30 LOC-Thane Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 8080126356 Ekta www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Hyderabad/Secunderabad
Work from Office
Manage Project Development from initiation to closure.People Interactions within own team or department at operational level.Be accountable for project result.Responsible to thoroughly understand and communicate Client requirements to appropriate. Required Candidate profile Excellent skills in MS Office (Excel, Word, Power Point, Outlook), Good command over written and spoken English, with good grammar, Ability to maintain high quality work.
Posted 1 month ago
0.0 - 1.0 years
0 - 2 Lacs
Chennai
Work from Office
Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063 Role & responsibilities We are hiring for Customer Support International Non-Voice Process for world's largest e-commerce site. We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. NOTE: Must have Excellent Verbal and Written Communication skills in English - Looking for an Immediate Joiner Preferred candidate profile Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Emails. Candidates who are in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for both Freshers & Experienced candidates, 1-3 years Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream with no backlogs. Rotational Shift Timings with 2 days of weekly offs It is Work from Office! Candidates who are preferring for the above Job role, please step in for a walk-in interview to office. With your updated resume by mentioning " PAVITHRA " on the top of your resume. Walk-in for the interview to the venue between 10am-12:00pm. Office venue: Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Road, Perungalathur, Tamil Nadu 600063. Thank you, Pavithra.
Posted 1 month ago
3.0 - 7.0 years
4 - 5 Lacs
Lucknow
Work from Office
Role & responsibilities Use LinkedIn Sales Navigator & premium tools for lead generation Connect with international clients via LinkedIn, emails, and virtual calls Pitch project consultancy services and prepare customized proposals Drive inside sales strategy, follow up leads, and close deals Coordinate with internal teams for solution alignment Preferred candidate profile 3-7 years in inside sales/business development (international market) Hands-on experience with LinkedIn Sales Navigator & premium features Industry background in consulting /engineering is a plus Excellent English communication and client engagement skills Proficient with CRM tools, virtual meetings, and email automation
Posted 1 month ago
2.0 - 5.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Customer Support Agent Are you a brilliant analytical mind and a problem solver who could provide front-line support for a game-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their complex accounting and tax calculation queries? Are you good with computers and Windows Operating systems? We are looking for Customer Support Agents to join our support team in Hyderabad as well as providing telephone, email and remote assistance to our UK customers as part of our Customer Support Team. Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based group of companies. The Group has a rapidly growing brand of software products. Key responsibilities We are pleased to announce the recruitment of a Technical/Customer Support Agents who are fluent in English. Daily tasks include: Providing first-level support. Using your accounting knowledge, to identify issue a customer is facing and resolving and providing relevant advice to them. Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated. Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database. Testing of the products to ensure the quality of the product and also assisting the Business Analyst in terms of documentation. Discussion with development and QA teams to resolve technical issues Documenting customer requests for modification of existing and new feature. Liaising with Product Analysts and development team leads. Essential Requirements Must have very good communication skills in English, both verbal and written. Must have good computer skills and knowledge of Microsoft Windows OS. Must be very good in Microsoft Office MS Word, MS Excel, etc. Good knowledge of book-keeping, accounting and taxation. Good understanding of various accounting software and its functions. Ability to interpret tax calculations rules and perform tax calculations. Good organisational, interpersonal and analytical skills. Excellent telephone and customer handling skills. Ability to handle stressful situations and deal professionally with irate customers. Qualification B. Com MBA
Posted 1 month ago
2.0 - 5.0 years
2 - 5 Lacs
Mumbai Suburban, Vasai
Work from Office
Single point of contact/representative for Director. Manage Calendar, meetings & travel. Prepare reports & presentations. Handle communication & follow ups. Excellent written & spoken English Comm skills.
Posted 1 month ago
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