Education Counselor

Job Description

Education Counselor
Location: Sitapura, Jaipur

Job Summary

The Education Counselor will be responsible for guiding prospective students and parents about available programs, managing admissions inquiries, and supporting the conversion process for MBA/PGDM admissions. The role requires excellent communication skills, counseling abilities, and a strong customer-service mindset.

Key Responsibilities Student Counseling & Guidance

• Counsel prospective students and parents regarding MBA/PGDM programs, career opportunities, and admission procedures.
• Conduct telephonic, online, and face-to-face counseling sessions.
• Understand student needs, interests, and academic goals, and provide accurate program information.
• Assist students in the application and documentation process.

Admissions & Conversion

• Follow up on leads generated through various channels (digital campaigns, walk-ins, outreach, referrals).
• Maintain lead records, counseling logs, and follow-up data in CRM/MIS.
• Achieve daily, weekly, and monthly inquiry conversion targets.
• Coordinate with the admissions team to ensure smooth enrollment.

Communication & Outreach

• Handle incoming calls, WhatsApp inquiries, and email queries.
• Participate in education fairs, seminars, campus visits, and counseling workshops.
• Support marketing campaigns by providing student insights and feedback.
• Build relationships with parents, students, and external stakeholders.

Administrative & Reporting Tasks

• Maintain accurate student data, application forms, and documentation.
• Prepare daily and weekly reports on inquiry status, walk-ins, and conversions.
• Coordinate with the academic and administrative team for timely updates.

Required Skills

• Excellent communication skills (English & Hindi).
• Strong interpersonal and counseling skills.
• Ability to understand student psychology and career aspirations.
• Target-oriented approach with strong follow-up skills.
• Good command of MS Office (Word, Excel) and CRM tools.
• Ability to multitask and manage high inquiry volumes.

Qualifications

• Bachelor’s degree required; MBA/PGDM preferred.
• 1–4 years of experience in student counseling, admissions, or customer service.
• Experience in higher education institutions is an added advantage.

Key Competencies

• Student-centric mindset
• Professional and pleasant personality
• Problem-solving attitude
• Patience and active listening skills
• Team collaboration

Work Location

Sitapura, Jaipur (Full-time, On-campus)

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person