EdTech Inside Sales Associate

KRA – Inside Sales Associate (Tutopia)

Lead Engagement & Outreach

• Connect with prospective students/parents via outbound & inbound calls.
• Counsel learners on Tutopia’s offerings for West Bengal Board & other target segments.
• Ensure timely follow-ups on assigned leads from marketing and referrals.

Sales Conversion & Target Achievement

• Drive admissions/enrollments by pitching Tutopia’s learning app effectively.
• Achieve daily, weekly, and monthly sales targets (calls, demos, conversions).
• Maximize revenue per lead through upselling/cross-selling.

Customer Experience & Relationship Management

• Build trust and rapport with parents and students.
• Resolve queries, handle objections, and provide accurate product knowledge.
• Ensure high customer satisfaction throughout the sales journey.

Product Knowledge & Market Awareness

• Maintain in-depth knowledge of Tutopia’s features, pricing, and benefits.
• Keep track of competitor offerings and share insights with the team.

Reporting & Documentation

• Update CRM/lead management systems with accurate call logs and status.
• Share daily sales reports and performance updates with managers.

Collaboration & Teamwork

• Work closely with marketing to improve lead quality.
• Coordinate with operations to ensure smooth onboarding of enrolled students.

Compliance & Process Adherence

• Follow Tutopia’s sales processes, scripts, and ethical guidelines.
• Maintain discipline in call quality, attendance, and workplace conduct.