eDiscovery Associate Project Manager

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About the Role:

Epiq is seeking a motivated Associate Project Manager to join our Client Services Global Resourcing Team, supporting North America clients from India. This is a critical role focused on ensuring seamless client service through proactive project management, coordination, and execution.

Key Responsibilities:

• Ensure high-quality service delivery by monitoring client and project requirements, communicating routinely with both clients and internal teams.
• Translate client requirements into operational work requests, track progress, and provide timely updates to stakeholders.
• Prepare and examine client data for intake, assist in troubleshooting, and resolve issues with delivered or hosted data.
• Manage review platform tasks (Relativity/DMX) including database management, user requests, creation of layouts/views/fields/choices/highlighting, batch set management, STR execution, and reporting.
• Provide matter-specific support for privilege logs, media tracking, and project-specific reporting.
• Understand project budgets and obtain necessary approvals before incurring additional costs.
• Maintain continuity of client service between shifts through effective handoffs and updates.
• Participate in process improvement initiatives to standardize and enhance the client experience.
• Oversee all aspects of projects from planning to final production, ensuring deadlines and client expectations are consistently met.

Qualifications & Experience:

• Bachelor’s degree or equivalent practical experience.
• Minimum 4+ years in eDiscovery client services or operations.
• Hands-on experience with Relativity; proficiency in Nuix, PowerPoint, Excel, and BI tools is a plus.
• Strong oral and written communication skills with a client-focused “white glove” approach.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high standards.
• Client relationship management skills with the ability to anticipate needs and proactively manage expectations.
• Quick learner with adaptability to changing industry trends.
• Flexibility to work night shifts and occasionally weekends, aligned with U.S. coverage requirements.