eDiscovery Associate Project Manager

Job Description

Job Profile: Associate Project Manager Job Families for Job Profiles: Client Services Location: Hyderabad Shift: Night Shift Mode: Hybrid Job Description The primary goal of this position is to oversee our team of project managers and ensure the successful execution of client work, with a focus on coordinating with internal departments to complete complex tasks and continually improve our processes. Essential job responsibilities will include: Manage a strong team of highly motivated eDiscovery professionals project managers. Provide support for client escalations including problem identification and resolution. Regularly meet with clients to deliver status updates, resolve project issues maintain regular engagement with key client contacts in line with client expectations. Work with the team to achieve organizational goals with utilization and revenue. Performance review, coaching, daily workload analysis and team management Works collaboratively with the Operations Managers to identify and execute on process improvement initiatives. Provides managerial and strategic guidance to the development of Epiq's best practices as well as cross-functionally with other operational groups. Provide substantive oversight to client-specific projects, managed on a day-to-day basis by project managers. Ensures that client and project requirements are being met by meeting on a regular basis with project teams. Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization. Instil confidence with the client and serves as the public face of Epiqs high-quality service delivery offering. Education & Experience Requirements: Bachelors degree in project management, business management, or related area of study. Must have 5+years of experince into eDiscovery operations or Client Services. Hands-on experiences with Relativity tools. Must be comfortable working in US Business Hours (between 6pm-5am IST) Solid technical understanding of eDiscovery and ability to define and refine requirements through a project on the EDRM model. Come with relevant professional experience from a global consulting practice in any of the following areas of expertise: Digital Forensics, Mobile Forensics, eDiscovery Client Services and eDiscovery Operations. Experience in managing delivery of customer-facing and internally facing products or services in eDiscovery. Experience with managing a high performing client facing team. Excellent project management skills including problem solving, prioritization, scheduling, and documentation. Excellent interpersonal skills both internally and externally. Significant experience working in US hours coordinating with clients.