Ecommerce Operations Executive (Global Marketplaces)

As the Ecommerce Operations Executive, you will play a crucial role in supporting the Ecommerce Sales Manager. Your primary responsibilities will involve executing marketplace operations, optimizing content, managing customer engagement, and coordinating with agencies and internal teams. By ensuring smooth day-to-day operations, you will contribute to the brand's growth through data-driven insights, effective campaign management, and an enhanced customer experience. Your key responsibilities will include: Content Optimization: - Optimizing product listings (descriptions, images, A+ content) on ecommerce platforms to enhance visibility and conversions. - Conducting regular audits of product content to maintain accuracy and relevance. - Collaborating with internal marketing teams or brand principals to develop and update content following platform guidelines. Customer Experience Management: - Monitoring customer reviews, queries, and complaints on ecommerce platforms to ensure timely responses and resolution. - Analyzing customer feedback to identify recurring issues and recommend improvements. - Implementing strategies to boost customer ratings and reviews, thereby improving the overall brand reputation. Inventory and Fulfillment Coordination: - Tracking and maintaining inventory levels across ecommerce platforms to prevent stockouts. - Coordinating with supply chain and distribution partners for timely replenishment of critical SKUs. - Monitoring ageing stock and recommending liquidation strategies. Campaign Execution and Performance Monitoring: - Collaborating with performance marketing agencies to execute paid campaigns and ensure adherence to defined objectives. - Monitoring detailed campaign metrics such as ad spend, CTR, and conversions, and sharing insights with the Sales Manager. - Testing new ad formats and platform features to identify growth opportunities. Reporting and Insights: - Generating detailed reports on sales, inventory, customer feedback, and campaign performance. - Providing actionable insights to the Sales Manager to inform strategic decisions. Competitive Analysis: - Monitoring competitors" pricing, promotional strategies, and content performance. - Sharing insights with the team to stay ahead in the market. Qualifications: - Grad degree - Minimum 1-4 years of merchandising and marketplaces management experience - Background and knowledge of Ecommerce and online Marketplace Management at brand side or with ecommerce agencies - Keen analytical mind, strong planning skills, attention to detail, and accuracy, and demonstrable creative thinking ability. - Displaying initiative to overcome obstacles. - Negotiation and vendor management skills - Proficiency in Microsoft Outlook, Word, Excel, and Power Point software.,