Ecommerce Manager

Location: Surat, Gujarat, (In-person/ Hybrid)

Type: Full-time

About Mosa

Mosa is a North American sustainable lifestyle brand that transforms upcycled glass bottles into premium candles, glassware, and home décor. Our products are proudly sold in 70+ stores across North America, and we’ve been recognized for our innovation and impact with awards such as BCBusiness 30 Under 30, Corporate Knights’ Top 30 Under 30 Sustainability Leaders, and more. We believe in making sustainability fun, stylish, and accessible, and we’re looking for passionate individuals to join our team. 

About the Role

E-Commerce Manager

client communication, order coordination, and digital marketing

Key Responsibilities

1 - Client Communication & Quotes

• Reply to inbound enquiries (email / WhatsApp).
• Understand requirements and share accurate quotes.
• Coordinate with clients till order confirmation.

2 - Google Ads & SEO

• Help set up and monitor Google Ads campaigns.
• Do basic keyword research and SEO updates for product pages.
• Share simple performance reports (clicks, leads, sales).

3 - Amazon & Etsy Management

• Manage listings (titles, descriptions, images, pricing).
• Keep inventory and lead times updated.
• Monitor reviews and respond to customer queries.

4 - Mock-Ups & Coordination

• Be the primary POC for clients after enquiry.
• Coordinate mock-ups with the design team.
• Share mock-ups, collect feedback, track final approvals.

5 - Order & Billing Management

• Create and manage orders on Shopify.
• Coordinate invoices on QuickBooks.
• Work with ops to ensure orders move to production and dispatch smoothly.

Requirements

• 1–3 years’ experience in E-commerce operations / client servicing / digital marketing.
• Good written and spoken English.
• Familiar with at least one of: Shopify, Amazon, Etsy, or Google Ads.
• Strong coordination, follow-up, and attention to detail.

Nice to Have

• Experience with QuickBooks or any accounting tool.
• Prior work with D2C / export-focused brands.

What You Get

• Work with an international brand from a growing

  Surat office

  .
• Learn end-to-end e-commerce, marketplaces, and performance marketing.
• Clear growth path as the India team scales

Compensation & Benefits

• ₹20,000 – ₹25,000 per month (depending on experience and skills).
• Opportunity to grow as the Surat office and India operations scale.